Justin Bartlett Animal Hospital

Extremely disappointed with my experience today. I brought my sick 1 year old French Bulldog to this animal hospital, and the treatment I received from the front desk receptionist, Valia, was unacceptable. I am a long-time client with four pets that regularly receive care here, but from the moment I arrived, Valia was rude, unwelcoming, and provided little to no communication. I was left waiting outside for over an hour with my sick dog and was never properly informed of the 1 hour delay. A simple update and a little compassion would have gone a long way. As a nurse with over 15 years of healthcare experience, I understand that busy days happen. What I do not understand is treating concerned pet owners with such a lack of professionalism and empathy. The front desk is the first impression of any healthcare facility, and today’s experience was uncomfortable and disappointing. The only reason I will return is because of Jennifer. She was absolutely amazing—kind, professional, compassionate, and truly attentive to my dog’s needs. Thank you, Jennifer, for taking such great care of my baby when she was feeling so poorly. There is a special place in heaven for YOU🫶🏾 Management should seriously evaluate the level of customer service being provided at the front desk. The compassion and professionalism shown by the clinical staff should be reflected throughout the entire hospital.

I visited this veterinary hospital on October 9th. I took my dog who had been limping for a couple days, the staff and Dr Simon took excellent care of my pup. The entire team there was a delight to work with. I will be returning for all future pet needs, so thankful to find such a kind and caring vet hospital, thank you so much! I want to also add that the cost for care was incredibly reasonable and that was such a relief considering other vet services often try to take advantage of pet owners. Thank you again for doing business right and the community sees and appreciates that.

My Chihuahua got it in the ear and neck they stitched her up and now she’s perfectly fine running around like always also we went to another doctor before that my dog did not like their at all but when we got there, my dog started letting them touch her. They were very friendly. I love that I Will return anytime soon.

Dr. Judith Koerselman = zero rating. I have deep concern and disappointment regarding the recent treatment and subsequent loss of my mother’s 18 month old healthy pup at this clinic on October 5, 2025. Her dog was examined and received shots, and she passed away two hours later on that day. When I called 3 times that day to speak to the treating doctor she was "not available". When I called the next day she again was not available. I left a message with the technician with my number and asked that the doctor call me and NEVER received a call. No one informed about the cause of death, nor was my mother offered any explanation or sympathy. This has left us feeling very distressed and confused. This is negligence and oversight by the clinic. Loosing our beloved pup is incredibly painful, and we had hoped for compassion and communication during such a difficult time and got NONE.

They truly are the best and treat your pets as family. They took care of our 12 year old dog , 2 cats, and now taking such good care of our new puppy Maddie. The vets and staff are amazing and Heidi the office manager makes sure each animal and family has what they need. Thank you again to all of the staff. I will never go anywhere else and truly recommend them. You cannot find a better place that calls you to follow up on your pet. This place is our family!! ❤️🙏🏼

It was refreshing to finally be at a place where the focus is genuinely on the pet’s well-being rather than on unnecessary procedures or inflated costs. The care was timely, appropriate, and clearly explained. Dr. Zúñiga exemplifies professionalism and compassion and sets a standard that others should strive to meet.

I would like to file a complaint regarding the conduct of your front desk staff. Over the past two months, I have visited your office multiple times regarding my dog, who was diagnosed with cancer under your care. During that time, we have spent roughly $2,000 with your clinic. Unfortunately, every time I call, the front desk staff are consistently rude and unprofessional. Today, I had an appointment for my dog Duke to have a growth examined. Only ten minutes before the appointment, I received a call from one of your front desk employees informing me that the doctor had an emergency surgery to attend. My husband had already taken time off work to bring Duke in, as I am home with two children and it is difficult for me to leave the house. What made the situation worse was the attitude of the employee—she was extremely rude and hung up on me without even saying goodbye. It is unacceptable and unethical to notify a patient of a cancellation so last-minute, especially without any courtesy or professionalism. We have been loyal clients and have done nothing but trust your clinic with our pet’s care, yet we continue to be treated poorly by your front desk staff. I have spoken to several other people who have had similar experiences, and they also stopped going to your clinic because of the rude front desk staff. I now understand their frustration, and regret not taking their advice sooner. It is very disappointing, especially because Dr. Z and the doctor who performed my dog’s surgery have both been wonderful. Today (12/8), I attempted to call your office more than ten times to speak with a manager about this situation, but no one answered. Due to this ongoing issue and the lack of accountability, I will be taking my dogs elsewhere moving forward.