Sage Veterinary Imaging - Round Rock

I was incredibly impressed with every single team member at Sage Veterinary Hospital. They got us in very quickly and clearly explained all of the costs upfront when I first made the appointment. The staff followed up after the initial consultation, walked me through their recommendations, and ultimately suggested a CT scan which I’m so grateful we did. It gave us peace of mind knowing that the mass wasn’t spreading throughout the body. They also performed biopsies on two masses and had results the same day! We dropped our dog off in the morning, picked him up around 4 p.m., and received a call with the results by 7–8 p.m. Everyone was so kind, patient, and compassionate. They took the time to explain everything in detail and made us feel truly cared for during a very difficult and emotional time. I can’t say enough good things about Sage Veterinary Hospital. I would highly recommend them to anyone, and I would encourage any vet to refer their clients here. They genuinely go above and beyond for both pets and their families.

I know your docs care and everyone is professional. Excellent lobby, but it seems that is needed because your staff must be over worked (too busy)... so you instruct owners to pick up at a certain time, ok great. The problem is when it takes over an hour to get the bill, get my pet and his diagnosis. The delay cost me a co-pay for a missed appointment later in the day... fantastic. Please focus on expediting customers when they arrive. If you've taken the time to offer refreshments, an awesome lobby and an AI powered text chat bot - this should be the easy part for people going through potentially awful news. I have to be honest.

Sage Veterinary Imaging was fantastic from start to finish. The entire experience—from check-in to check-out—was smooth, kind, and professional. They got us in quickly, were incredibly thorough in both the imaging process and explaining their findings, and made a stressful situation feel much more manageable. I truly appreciated how detailed and thoughtful they were, and it was clear they genuinely care about both their patients and the people who love them. Highly recommend!

Blessed to have such a high quality imaging clinic close by. Have had to use their services more times than I want to think about, thank God for insurance and the fact they are a Direct Pay clinic with Trupanion! Beyond a one off issue where we had to drive all the way back to the clinic in 5pm 183/McNeil traffic😬 to have bandages taken off after Synovetin injections I have never had any issues. Pricing is fair for the quality of the advanced diagnostics you're doing and very transparent. I trust the team to take good care of my girl and Dr. Sage is incredible!

I called for an appointment on a referral. I end up scheduling with them via text, which I appreciate. I didn't receive any sort of a confirmation, other than the booking one, which always slightly worries me that my appointment was still valid. The facility itself was nice, clean, and accommodating for myself and my fur baby. Upon arrival I was greeted by a friendly staff member, who promptly took my guy in back and left me an iPad to fill out. He then returned and informed me I'd receive a call when it was time to return. The vet called and explained the results of our testing and next steps. As well as my baby not needing sedation, which I was pleased to hear. I returned for my guy and was helped by a staff member who was on the phone with another potential patient. She gave me the original quoted total without the sedation. And automatically sent me to the credit card machine. Since I was using care credit I had to have her manually enter the information. So my only reason it wasn't a 5 star is because of her multi tasking. To me she should have either put her call on hold, or had me wait until she was finished to give each of us undivided attention. I had no issue with the interaction, I just feel it didn't earn a full 5 stars. I would definitely recommend this place, and will definitely return if needed.

Did an ultrasound, FNA, and PARR test for our cat here with Lymphoma and the experience went smoothly. The waiting room is cozy and colorful, and not lifeless like some medical places can be. They have free water and coffee which was super great and generous. Staff was very nice and very responsive to concerns and questions. The only reason I'm knocking off a star is that they tool a while to send our cat's results to our oncologist. The following took place on late Friday morning - Sage called and informed us our cat's PARR test showed T-Cell Lyphoma. Our cat was declining and running out of time, and we needed the PARR test result sent to our oncologist ASAP so we could discuss treatment. We did express this to the front desk. We waited a couple hours and the results still weren't sent (we did contact Sage I believe twice asking if they had been sent) so we ended up contacting our oncologist and sending them our cat's results ourselves (that were sent to us via email quite quickly IIRC). Rightfully and understandably so, I'm sure Sage is dealing with lots of patients and pet parents in similar situations as ours and don't have much time to help so many clients so quickly. I would reccomend others in a similar situation to us in time-sensitive situations to ask your vet if you can send them the results yourself if you were already provided with copies. Sage, please consider reccomending your clients in time-sensitive situations to do this. We weren't aware we could send the results ourselves, and it saved us some time in our cat's quickly declining situation.

Incredible experience with this clinic! My baby girl was referred here for a stat CT by our emergency vet late on a Friday night. Obviously Saturday hours are generally in high demand, but they were able to perform the CT the next morning. I was absolutely blown away by how thorough Dr. Ellis was. She sat down and communicated the preliminary results to me immediately. She also very kindly listened to my relieved, tear-filled rambling. We were one of the lucky ones who walked out with the best case scenario of all the possibility diagnoses. The thorough work Dr. Ellis did makes me confident that, even if the outcome had been poor, we had all the information needed to make the best decision for our girl. When I called my regular vet to schedule the surgery that the CT showed my dog needed, I was told that Dr. Ellis was already on the phone with them communicating her findings. Sage's staff had said they would be sending over the report to our vet, but the immediate phone call to communicate with our regular vet was just phenomenal. It shows me how much the staff cares about the fur-babies entrusted to their care. Obviously, imaging like this is pricey. However, their website has a transparent pricing section which is fantastic and helped prevent "sticker shock" for me when they handed me the estimate. They also provide pamphlets for payment plans (I believe through a 3rd party service) should you need them. Again, just a great experience! Thank you for the work you do and helping me and my baby girl!