Great Oaks Animal Hospital: Grimm Kelli DVM

I’ve been taking my 9 year old Boston Terrier here for the past two years and have had a great experience every single time. She unfortunately had to have an eye removed due to glaucoma and were referred here post care. We have never looked back! The staff is always friendly, caring, and respectful. We’ve seen two different vets here and both of them addressed our concerns and gave us a realistic and efficient plan to resolve the issue. Our dog has gone in for ear inventions, eye issues, check ups, etc. and we’ll only bring her here.

This place is in my neighborhood, I had took my cat here, she was having a vision problem. They could not tell anything specific, ran $400 worth of tests, after that still nothing specific. The doctor then wanted to do an ultrasound, which would cost another $400. At that point I took my cat to another animal hospital. The doctor told me very specific reasons for blindness, did very specific tests, chalked out very specific treatment plan.

Awesome staff and very knowledgeable, caring, and courteous staff. Dr Kingston takes great care of our Golden Doodle.

Been going here for several years. They may be a little pricey, but I always feel like they care and that the service for my dog is excellent.

I love the office and staff. Been with them for 6 years and would recommend.

Dr. Kingston is so caring towards our pets.

I’ve been coming here with my pets for years. Before my dogs passed, they saw Dr. Grimm, and I’ve been taking both of my cats to see Dr. Kingston for as long as I can remember. They are both fantastic, thorough, and amazing doctors. When I first brought my new cat to them, he hid underneath the sink, even after Dr. Kingston had entered the room. Instead of trying to force him out, he and his tech sat down and waited for him to come out on his own before proceeding with the exam. He gives fantastic advice and explains things very well. Unfortunately, we are no longer returning due to their issues up front. It’s worth noting I am a college student living on my own. I do not make much money, and vet visits are unfortunately an investment for me. At my last visit, they told me my total was around $150. I said out loud "oh that’s perfect. I only have $185 right now." And I handed the young lady at the front desk my debit card. She said I was all good to go and handed it back to me. Two days later, I got a phone call at 9am. They left a voicemail saying they didn’t have my CareCredit card on file so they couldn’t charge me for my appointment. This confused me, because I handed them my debit card. I never said I was using CareCredit. Part of this is on me, I never called back to clarify, mostly because I was annoyed. Also, since they never charged me, the money (against my will— bills and things) had to go to other things. On Friday evening, I had $60 in my bank account. I spent $4. On Saturday, I was grocery shopping. My total was $54. My card declines. Multiple times. After taking a few things off and finally transferring some money over from my Venmo, I find out that i had $50 taken from me by Great Oaks without my authorization, with another pending $50 charge. I was floored. I have other things to pay for and do not have expendable income. I HAD the money on the day of my appointment. Why would you say I’m "all good to go" if you didn’t actually charge my account? I’m not sure why GOAH thinks it’s okay to play with my money like it’s theirs. This is also not the first time this has occurred. I am going there today to remove my pets’ records from their office and we are going somewhere else. I’ve always spoken so highly of Great Oaks, so I am very hurt and angry by this level of disrespect. It’s upsetting to leave a place that has providers who truly genuinely care, but I refuse to stay work with a front staff that is irresponsible.