Shamrock Animal Hospital

I had an emergency with my seven month old puppy. My vet of 30 years was unable to see him. I called Shamrock thinking they would turn me down since I wasn’t a client. They not only took him, the vet came in on his day off. I’m so appreciative of the care, compassion and love for animals that was so evident at this clinic. Looks like I have a new vet!

I came for a dental for both my poms and the entire staff were just wonderful. They were friendly, gentle and kept me updated for the surgeries. I appreciate the receptionists, techs, and doctors providing care for my babies since I am a bit of a worry wort!

My dog had what was likely an anal gland tumor but there was a possibility it was an infection. Pathology was sent and I was told it would take about 1 week. After 2.5 MONTHS and multiple calls I FINALLY heard back from Dr. Kurt. I had to remind him all about my dog and the situation. He told me the pathology was abnormal but the pathologist didn’t think it was cancer and that he would email me the results. That’s it. Nothing about what to do from here or what that meant for my dog. I was never emailed the results. I took my dog to a different vet for a second opinion. She showed me the pathology report and it literally said "PROBABLE CANCER!" I was so incredibly frustrated with the delayed and awful communication. We told our kids our dog didn’t have cancer (they were soooo happy) and then had to later tell them he actually does have cancer. Very disappointed. I don’t want anyone else to have this experience.

Nice enough staff/techs/vet and quick turn around time, but lower star review due to poor price transparency and poor follow through. For example, I received an estimate for a dog dental cleaning. The estimate said the hospital would make "all efforts will be made to contact me before exceeding the estimate." When I got the final bill, it exceeded the estimate, and no contact was ever made regarding the increased cost. Additionally, on 2 occasions, a vet tech and scheduler stated that the vet would call me regarding blood test results, but that never happened. I had to follow up and ask for contact.

My first visit with our almost 2 year old cat who is beyond shy and I had a great experience. Thank you!

If I could leave at 0 star I would. We had a dog who injured himself. Was brought into er. Meds were given doggo was comfortable. Brought in to Shamrock as a follow up meds were changed dog became uncomfortable. I called, no response, called 3 days in a row. Did not get a call back until the 3rd day. I had already brought my dog else where. For reference I have A German shepherd, when the vet entered she behaved as if the dog made her nervous and hide in the corner. She then handed the stethoscope to my adult son to put on the dog. Then did what I would refer to as man handling my dog during the physical exam. He yelped and tried to move away from her. I again repeated that he had x-rays done and has an injury right where she was at and to please be gentle with him. Overall I will never go back to a place that is afraid, nervous, or overly rough with animals when they are in pain. Use caution when going here.

Today would have been my boomers 9th Birthday.. she was in her prime when she crashed and was taken too soon during a "routine" tooth removal. Bad Vet!! Worse yet it was a front counter person who talked me into the procedure. Don’t do it!! Don’t do any of it. I tried to sue but it’s very tough. I’ll continue with my harsh reviews until they are out of business. You’ll be better off somewhere else. They’ll wash this review as they have with many others.. But I hope this reaches someone… I have watched the eyes of an old friend leave this world.. and I missed the eyes of my little Boomer as she was in for a "routine" surgery as she crashed because Shamrock Animal Hospital screwed up…. This makes me very sad and very angry…. I’ll never forget this…. But I have learned to move on and forgive. I wish I could have avoided the tooth removal for this dear animal.