Irondequoit Animal Hospital

Our beloved Jaya ate a basket of socks, which led to one emergency surgery (removing socks in stomach and three more places along his intestine), followed by another a week later after he developed dehiscence. Dr. Kalis and the entire team at Irondequoit Animal Hospital were so, so wonderful to us. I can't remember a more stressful experience-- they found a way to get Jaya in lightning fast, and truly cared about him (and us). Dr. Kalis is such a gift. He's a get on the floor with your pup kind of guy, and definitely picked the right profession. Jaya is only alive today because of him, this practice, and their discernment regarding the level of emergency.

I cannot express how grateful I am for Irondequoit Animal Hospital. They are always so kind. I have not met one staff member that wasn’t incredibly sweet and a pleasure to work with. They work with what I can afford and never try to do any sneaky upselling of unnecessary treatments. They have also accommodated emergency appointments when needed. I can’t recommend them enough. So happy and lucky to bring my three cats here.

The staff I've encountered have been wonderful. It's the system and corporation that makes me slightly uncomfortable. Example: checking out takes longer than the exam itself. Why? What needs to be improved in your computer system so that the hard working people can be more efficient? Also, I had to put my dog down. Very hard. Very sad. Very emotional. VERY EXPENSIVE, but worth it because he had lymphoma and was in pain. The part that concerns me is that a few days later I get a card that seems sweet, but inside is a pre printed card that a donation has been made in my dog's name. No name or amount, just a generic note that a donation was made..... Which makes me wonder: are they up charging me so that they can make a profit with a tax deductible donation and double the ways they can profit from my loss?!?

Had a new patient appointment today with our puppy Puto. The entire staff was unbelievably helpful and courteous to an extent that I have never seen before. They sent us a new patient appointment reminder and when we arrived we were seen right away, no waiting. Dr Sam Kalis was an absolute professional and was helpful and courteous. Prices are reasonable and they now have a happy new patient named Puto

Went to establish routine care for my puppy with a local vet; did the research and went with the understanding that it’s owned by Thrive; still experienced great care and service from the staff; they weren’t pushy with getting anything specific and informed me of other sources for things like dewormers - will continue to use them for my girl’s care!

Our senior yellow lab puppy, who has always been and will be a puppy to us, has always received such amazing and loving treatment at this office. All staff members have been understanding, communicative, responsive, and wonderful to both our puppy-boy and us humans. Every doctor we’ve worked with has been incredibly caring, and the follow-up care is amazing. They’ve been accommodating, as much as possible, in extreme emergency situations, great in recommendations, and have always been very, in general, a pleasure to work with. We are so grateful for their care and team! ❤️

I went and took my Yorkie that fell from a basement floor worried she had some broken bones. The front staff was amazing very compassionate asked the doctor if she can be seen right away she took my dog Yaya and did a drop off appointment. The Doctor did his check and thank God no broken bones just inflammation to the neck. My dog was not eating or drinking after the fall once we gave her the medicine prescribed she is now herself again. If anyone need to take your dog to the vet this is the place to go. Affordable prices as well. Thank you team for your amazing work.