Banfield Pet Hospital

I've been bringing my dog Letty here for over 5 years and have never had a bad experience, the drop off appointments are very convenient. Dr. Allison Linnet Nagel is wonderful and updates me personally throughout the day over the phone while Letty is in the drop off care. I can tell the whole staff is wonderful as well because saying the work "vet" in my home is akin to saying "walk". Thank you for you guys do!

They have been very accommodating, helpful, kind, and the entire team seems to care deeply about the pets they take care of and by extension the owners that come in with them. Not every vet has such easy hours to get to and not having to take a day off when my cats need something really is important. Im glad that i enrolled my cats in their program. It has so far been one of the best things I have done for the cats overall health. The one in the picture didnt feel well and they were great about getting her in and getting her looked at!

Georgia Mae was diagnosed with cancer in January. Dr. Nagel was compassionate as well as her staff for care that lasted until April 9, when she crossed the Rainbow bridge. We were deeply grateful for having the Banfield Hospital and its fine staff available

My mother in law’s 5 year old shit tzu passed away Wednesday due to negligence by this veterinarian! She went in for her annual check up 2 weeks ago and was told she had an infection because her tooth broke they then prescribed her an antibiotic and specialized food for "stones" which they stated could not kill her. They claimed she had! Well a few days later she began to bleed in her stool and urine. My mother in law went to them every other day begging for help and their fix was her another antibiotic. They also failed to tell her at the first visit that she had a fever. The bleeding persisted and the dog continued to decline. They finally gave her an option for surgery which was a ridiculous amount but she qualified for a loan. The surgery was set for Wednesday, Tuesday morning Olivia began to be lethargic and unable to stand properly. My mother in law rushed her there although they told her to take her somewhere else. They made it to the parking lot Olivia jumped in her arms and died. The answer was because of the stones that they said couldn’t kill her. Our family has suffered a major loss due to this negligence and lack of honesty and professionalism by this veterinarian! DO NOT TAKE YOUR ANIMALS HERE!

I have been loyal to Banfield for over 8 years, and the only reason I've stayed this far is because of two vets, one has since left and one that is still there. However the receptionist and/or other employees lack of knowledge is mind blowing. I have had to go to corporate to talk to them about complications/ issues from surgeries performed where my dog has ended up at the emergency vet because 1. I didn't get proper instructions after surgery and 2. Employees saying I don't know to questions I had without even trying to ask a vet first when I called about it. And again today they are referring me to call poison control without even trying to ask anyone about my questions and I go and ask is this the same poison control that charges $100 without even speaking to someone first and the receptionist goes oh I have no idea but this is what I'm told to say. Yet I call the emergency vet and they are able to check with a vet on my dogs age, weight, size, breed and come up with a plan and I'm not giving them $150 a month but I'm giving Banfield that! I hate to complain but I am not a vet so when I have questions about my dog you'd think I'd be able to ask the people who are in this profession.

I switched from my Regular Vet to Banfield..the hours are more accommodating. The staff is very courteous In person and on the phone..the cost for certain procedures were greatly less than my former vet..i.e... at my former Veteranarian the cost for a certain dental procedure was$177.00 More...than Banfield...so glad I switched!

I loveee the vet I use but she moved a little far out so I decided to try this place out since it’s close to my house. I don’t think they even like dogs there… like the receptionist could care less while checking us in, the vet tech was very nice, and the vet himself didn’t even pet my dog. Said he could lose some weight, was not friendly and we were in and out in 10 minutes, almost $300 later. I’d rather drive an hour to have my dog not treated poorly and seem like they cared about him at least a little! The vet I go to everyone gets down on the ground to greet every dog that walks in. Never have I been to a vet that didn’t even offer a treat to my dog, very strange vibe for an office that deals with pets all day long!