Pavilion Crossing Animal Hospital & Grooming

I have to tell you.I had an accident with my beautiful coney corso puppy of nine months. She chased the raccoon at a park underneath the trailer.And bashed her head against the bottom of the trailer gashing, her eye, pretty dang, bad, I was panicking. I called around to a couple of places, but they were very cold. And all they were doing was trying to get money more money, more money.You could feel it. Then, i'm called this place.They took her in immediately.I sat there and waited. They were so busy in the back, but yet they had time to help a very hurt puppy. Those are the people that you want working on your children when in time of need for my baby girl is my daughter. Definitely not an animal to me. I thank you for your great work.And your friendly staff.

I just left this veterinary office extremely upset. While the staff is extremely kind I drove 45 minutes for a consult to spay my dog due to their website promoting "affordable spay and neutering" my dog is healthy with no health issues. I then had to pay $109 just to be seen and get a preop heart worm scan even though she is on and has always been on heart worm prevention. I agreed and went through with it as I just wanted to take care of my dog and get her spay done asap. Just to then be quoted $934. My dog is 17 pounds. If that is their pricing they should not promote "affordable spay and neutering" as almost $1,034 for a small breed spay is far from affordable. Highly disappointed.

The BEST vet hands down! This clinic has cared for my cats & dogs and they are truly the most affordable and genuine veterinary team in Hillsborough County, and I’ve been to quite a few. Every visit I’m seen quickly, diagnosed right away, and I leave with exactly what my pet needs, whether it’s medication or a clear quote so I can budget for the next step. Dr. Keyshava is an amazing veterinarian ...compassionate, knowledgeable, and honest. You can tell they truly care about animals and about helping owners do what’s best without unnecessary upselling or stress! Will go no where else

I have to say, this place rocks. We had an issue with our little furbaby late in the evening and took her to these wonderful, caring people. We were greeted at the door with smiles and concerns. They evaluated our furbaby and gave us sound advise, she received a shot and informed us what to do next. The next day she was up and at em. I highly recommend this vet. So caring and attentive. 10 Stars.

We love Dr. Eega and his team. He is always very sweet with our kitty, Ginger. He is swift with his diagnoses and offers solutions to get our buddy back to normal. We like going here because the office is clean and welcoming. We never have a problem setting up appointments and if we have intermittent issues we are able to call and get real time answers. We’re happy they moved into town!

Today my puppy Larry had his first vet visit! He met Haley and Dr. Eega who made him feel so welcome. These folks care about our fur babies, I’m so happy this is going to be Larry’s go to for care. I feel comfortable being a new dog mom here. Thank you Pavilion for being affordable, friendly, quick, and efficient, I will recommend this facility 🫶🏾.

I brought my dog in for a routine appointment for a health certificate and a nail trim. At the beginning, everything seemed normal. While I was in the room during the visit, I could hear my dog crying desperately from the room next door. At the moment, I did not think something serious was happening, so I trusted the staff and left the clinic as usual once the appointment was over. After arriving home, I continued working normally. However, my dog kept crying, which was unusual. When I picked him up to check on him, that is when I noticed bruising and swelling near his eye, which had absolutely not been there before the appointment. I immediately called the clinic. From the start, the response felt rushed and uninterested, as if they were in a hurry. I was told that if I wanted my dog to be seen, I had to return before 6 PM, otherwise they would not be able to help. Because of this, I had to rush back to the clinic. When I arrived, I was placed in a room. Thankfully, Tatiana was there. She told me she had already spoken with the doctor and was the only person who treated Mango with patience, empathy, and professionalism. I truly felt she knew how to handle him and cared about his well-being. Without her, the situation would have been much worse. Despite this, I was told that I would need to pay for eye drops related to the injury. I refused, because this was not due to my negligence, and it did not feel fair to be charged for something that appeared immediately after the visit. After that, another staff member — who appeared to be the same person who handled my dog earlier — came in and suggested that maybe my dog hit himself on the way home or bumped into the couch. This explanation was extremely upsetting and dismissive. My dog has never injured himself on furniture, and the injury appeared right after the appointment. What hurt the most was being blamed, instead of being met with concern or empathy. Throughout all of this, I could still hear my dog crying, which was heartbreaking. The veterinarian never came out to speak with me or take accountability, as he was on a call. This made me feel completely dismissed during a very stressful moment as a pet owner. This experience left me feeling unheard, blamed, and emotionally distressed. The only reason I still have any trust in this clinic is because of Tatiana, who truly stepped up, handled the situation with care, and showed what proper treatment and compassion should look like. Because of this experience, I will not be returning to this clinic.