Banfield Pet Hospital

On 2/14/2026 we had a very disappointing experience at this Banfield location today. We arrived on time for our 9:00 AM appointment, only to be told that our appointment was not logged in their system. While I understand that system errors can happen, the issue was how it was handled. The front desk associate was extremely cold and rude, repeatedly stating that "10:30 is the earliest we can take you" without any acknowledgment that the error may not have been on our end, or any attempt at empathy or problem-solving. There was no sincere apology, no effort to take responsibility, and no customer care shown—just deflection. When you’re trusting a practice with your pet’s care, basic professionalism and kindness should be a given. Unfortunately, this experience left a very negative impression, and we will be reconsidering using Banfield moving forward.

The absolute most heartless corporations around. STAY AWAY!! Dr. Barber is a fantastic doctor and the only reason we stayed with this company. However when it's come to closing my wellness plan after my senior dog passed, nobody can help. Not an online chat representative, nobody at the clinic, instead I have to call a billing department which is only open pacific times, true definition of a company displaying cost cutting measures. Did I mention NOT A SINGLE PERSON has even offered condolences, for a pet they have provided care for for 15 years. Absolutely heartless. No wonder there are class action lawsuits against them.

Love Doctor Barber and staff that provide wonderful care to all four of my dogs. I only wish we go back to in person sick and wellness visits as dropping the dogsvoff stresses them way too much. Longing for pre-Covid Vet care visits...its time to go back to normal.

I have been with Banfield since 2015 and been to different Banfield locations but with this location I have had so many issues. They don’t care about your pets. If you love your pet don’t take them to this location.

Post-dental cleaning. Our doggy seemed to feel safe & happy leaving Banfield. This location is farther than our closest Banfield, but we chose this Falls Pointe location because of the great communication and care the doctors give us and our pup. Would recommend to anyone looking for a caring vet in North Raleigh and beyond.

The doctor was super sweet! However, the lady at the front was so mean. I asked if I could use a bathroom while waiting for the dog to finish up and she was like "ummm I guess?" and walked away making faces while muttering under her breath. Another client (who I am assuming was rude to her also) complained to the front desk about her as well. I was actually so shocked at her behavior. Will never be going back to that location.

I’ve been coming to this location for over 5 years now and I’ve had positive experiences for the most part. However, whomever is the black woman working at the front desk this morning 8.12.25), she needs a real attitude adjustment. I am a black woman myself and she is the very reason we are stereotyped as always having an attitude. If you don’t want to provide decent customer service, then you should not hold a customer service position. Point blank. I called to request my receipt for a previous visit, as I needed proof that my dog was up to date with her vaccines for an upcoming surgery she was having done. I didn’t receive the receipt at the time of the appt, so I went into the portal the next day and requested it there, but still did not receive it. I called this morning and she rudely put me on hold, and then when she came back to the line, she preceded to cut me off very rudely, before I could finish making my request. She took my information and said she would email me my receipt but she did not. She decided to be petty and not send it at all. So, I physically went into the location to request it a 4th time. Which I honestly should not have had to do. I get that they are pretty busy but when I went into the office, there was not a soul there. She’s lucky I decided to be a mature, respectful adult.