Banfield Pet Hospital

The staff at this Banfield have gone above and beyond for my dog. Luis greets us by name (we’re frequent flyers) and is always receptive and helpful with any concerns I have. The doctors have all been helpful and supportive, especially as we battled pneumonia for 2 months+. They’ve shown great care for me and my dog during our time there!

Doctors Donahue and Vanderveen saved our cat, Dolly's, life after she went into kidney failure. It took a few days of IV's and medications but she pulled through. The folks at this clinic were so kind and helpful and I am so glad our girl got the care she needed. Tonight Dolly gets to sleep on our bed and we are forever grateful.

My cat has had an upset stomach for a few days & needed to be seen urgently but not ER urgently so I ended up here since they were the first open appointment in the city. The facility is super clean & clean smelling, the staff was excellent, very friendly. They were budget conscious without being condescending or feeling like a sales pitch and came in way under my worst case scenario imagined bill. My cat hates new people and was super scared, but they really took their time to make him and I both feel comfortable. I feel confident and happy with his diagnosis & treatment. Highly recommend. Thank you so much for your excellent care, from Germ. 🖤

Do not trust Banfield. They wrap you into a contract that they will not let you cancel or transfer. If you actually add up the amount that they’re charging you, it is more than what you would pay otherwise. There are plenty of more trustworthy independent veterinarians. The reason they can afford to be across the country is because they’re ripping people off.

I am updating my review to reflect our experience with Dr. Schmunk. We previously had an awful experience with a vet here (Dr. Ebbighausen) and almost didn't return. We have been brining our three dogs to this clinic for about a year now. We gave it another try hoping we would get a different vet, and we did! The entire experience for our dog's comprehensive exam was fantastic... from the front desk staff to the interaction with Dr. Schmunk. Vet visits can be anxiety-inducing for the owners sometimes too, and they made the entire visit a breeze today.

DO NOT GO HERE!!! The doctor will be late EVERY single time. They don’t answer the phone, or if they do they put you on a 10 minute hold. They forget appointments that you schedule. The front desk staff is rude, especially Sequoia. I am canceling my plan and moving to another vet that actually treats animals and people well. This is supposed to be a "fear free" facility and yet my dog who is soo anxious has to wait over 30 minutes every time to be seen. The vets are always nice but you will wait and have to deal with the rude front desk every single time - not worth it. Go somewhere that cares about you and your pets!

I normally love Banfield on Creedmoor Road in Raleigh, which is why this experience was disappointing. On June 11, 2026, I dropped my Cane Corso, Koda, off at 10:30 a.m. for a scheduled visit. The plan was to have his ears checked, get his vaccinations updated, and, if possible, have his nails trimmed, which I added at the last minute. After drop-off, we were placed in a room where the veterinarian went over the plan for the day. Around 1:00 p.m., I received a call from the front desk to review and confirm the services that had already been discussed, and I agreed to everything. However, by 2:45 p.m., Koda still was not ready. When I checked in around 3:00 p.m., I was told that the Dr just got out of surgerie and a new system they were still working through. I completely understand that unexpected issues happen and that new systems can create challenges. However, if the schedule is already impacted, it may be better to limit the number of appointments or drop-offs until the process is running smoothly. As a customer, it felt like too many pets were scheduled for the amount of time available. The most frustrating part was that Koda had been there since 10:30 a.m., spending most of that time in a kennel, and the only service that had been completed was an ear swab, which was done while I was still in the exam room. By the time I arrived around 3:00 p.m. and learned that the rest of his appointment had not been completed, I decided to take him home. As a result, he did not receive any of his scheduled vaccinations or his nail trim. I try to be understanding because I know veterinary offices can have unexpected situations arise. However, having a dog sit in a kennel for several hours without receiving the services he was scheduled for is frustrating, especially when better communication could have helped manage expectations. If I had known there would be such a delay, I would have gladly scheduled a later drop-off time instead of having him there all day. I still appreciate the staff and have generally had positive experiences at this location, but I hope improvements can be made regarding scheduling, communication, and keeping pet owners informed when significant delays occur.