CityVet | Prosper Windsong Ranch

Angie and Denisha are just simply amazing. I called around looking for a new vet for my golden and they were so informative and accommodating I chose them for that reason. Great staff fantastic location kind and knowledgeable. A+ service!

They have a super nice staff! Christina at the front desk is a real animal lover. She helped answer all of my dog mom questions. I feel safe bring my cat King Leon, and my Doodle Daisy Mae to this location!

We had a great experience at CityVet Prosper Windsong Ranch this morning.The front desk staff were very warm and welcoming, and the team was kind and patient. Dr. Michelle Rodgers was very thorough, attentive, and took the time to explain everything clearly. Pricing was transparent. We felt our pets were in very good hands. Highly recommend!

I appreciate how well city get treats our dogs. They are knowledgeable and kind. We recently had to put our dog down and Dr K was so kind and helpful about making that hard choice. We don’t trust our dogs to anyone else.

We have been going here for the last 4 years. We used to love this place and the doctors here. We had a horrible experience recently. At our last visit, they told us our dog had an ear infections so we paid close to $500 for them to pack it and fix it. A month later, they check it (charged us for the follow up), and came in to tell us that the ear infection is in fact worse and and that they are going to charge us another $365. I was infuriated wondering how could it have gotten worse if we followed all the protocols and they’re the ones that "packed" it. So the doctor goes um let me go check again, the first time we did a hand test and the second time we did an AI test. 5 minutes later she came back saying he’s good and we can go home…. I was SHOCKED! They almost charged me another $400 because they made a mistake, and packed my dogs ears with more crap. I’m not sure if it was a way to try to squeeze money out of us, or what, but they had horrible customer service, couldn’t explain anything, and are trying to make a money grab. The only saving grace was the front desk lady who was so kind to my children. I will never return and want my money back. I now have to go get a 3rd opinion because I have zero idea if my dogs ears are actually cured or not!!!

I know that when your little ones are sick, you want the vet staff to be gentle and kind, unfortunately, this wasn’t the case here. I brought my puppy in for stomach issues, and the nurse was rough with him during the testing process for viruses. Customer service wasn’t great either. They initially quoted one priceLa poop but after everything was done, they charged an additional amount.

I would not take a sick animal here. We brought my 15 yo dog in when he stopped eating and was lethargic. At the first appointment, staff was very cold, no one smiled at or addressed our dog at all. This might sound silly, but I don’t know the last time I went to a vet where staff weren’t saying hi and giving the animal a pet. The exam was done away from us, and he was diagnosed with pancreatitis and mild kidney disease. The focus was mostly on the fact that he is old, and is likely not moving much because he is older. At this appointment a the follow up test we had to confirm pancreatitis We were told the pancreatitis wasn’t a big deal because he wasn’t showing outward signs of pain or vomiting. We followed instructions to give bland diet for 1 week. He continued to decompensate, so we sought a second opinion for the follow up at SimpleVet off 380. At the new vet, the bloodwork from Citivet was reviewed and a comprehensive treatment plan put in place including meds to treat pain, kidney issues, infection, etc. he was also given special rx food for the pancreatitis. We also started fluids right away, which is apparently the STANDARD treatment for both kidney issues and pancreatitis. The only meds offered at Citivet were an appetite stimulant and nausea med. The vet at SimpleVet said pancreatitis is incredibly painful even if no outward signs are shown. I am so sad that we received such poor treatment and medical advice here. My dog is struggling to improve, and I wonder how much of that is attributed to the ENTIRE WEEK we had with no real treatment. Do yourself a favor and just go somewhere else. The prices here are also higher than other places, so it’s just not worth it. SimpleVet has been amazing.