South Side Flats Animal Hospital

Very appreciative of the care given to our sweetheart Fudge. Her condition is changing now that she is older (18 yo) and the Dr and staff have made accommodations for her to ease her symptoms and stress. They listen and respect you. Something that doesn’t happen often anymore, even with human health concerns. It’s very comforting to know that they will assist our sweet angel here and with her inevitable transition.

The office was pretty clean and the staff was extremely friendly. Dr. Ladd was very kind, knowledgeable and professional. She knew how to handle my nervous cat. She discussed treatment plan with me and explained the difference between medications very clear. They even gave me a chance to see the bill before I made any decision, though my cat was covered by insurance. After taking my cat for a skin care suspicious of allergy to dust mite, I received a call two days later to follow up progress. They really show their care for clients, and I would absolutely recommend them to any pet owner looking for a quality vet clinic!

I first took my kitten here for routine check ups and vaccinations and had a wonderful experience. My cat fell ill about two months after her yearly check up and I returned to South Side Flats Animal Hospital (previously City Vets). All regular tests were coming back inconclusive and her symptoms were normal for a cat less than a year old. The vet then returned and told me he had a suspicion of what might be wrong but it would cost between $3,000 to $5,000 to get a conclusive DIAGNOSIS (no treatment included aside from IV fluids and an overnight stay at the vet). I told him that I could not justify that much money for a diagnosis without any treatment plan and I was told that "if it is what I think it is than euthanasia might be the best path forward." I immediately took my cat to get a second opinion where I got a positive diagnosis and treatment. Over a year later and she's doing great over a year later. This place is fine for routine treatments but I would not trust them when your pets life is on the line.

I had good experiences here for several years with my cat, especially with all of the techs. When my cat stopped eating and displayed concerning other behavior, Dr. Baldwin was dismissive of our concerns and blamed us for changing her diet in attempts to get her to eat anything. After almost a month of delayed care and having to go to the emergency vet, they would not take the time to review my cats CT results or assist with the referral process when it was determined that she had lung cancer. I am disappointed and frustrated with the level of care I received from them at what ended up being the end of my cat’s life, and when I adopt new cats in the future I will not be returning to this clinic.

I've been going to City Vets (now SSFAH) for almost five years and I loved the first vets a lot. Then the pandemic... Now I see some familiar faces, and that makes me happy. Dr. Ladd has been terrific in my visits/appointments with her. She helped me through euthanizing one dear dog, and now my remaining dog is in her care. She's kind, thorough, friendly, and, though what do I know, knowledgeable. She has given me options with both dogs, options that were well explained. The entire staff has been great in my experience — I feel like my dogs are treated well and with a kind of care that I appreciate. The facility is clean and seems to run smoothly too. I live nearby and walk to and from our appointments, which is a plus for me, but I'd still encourage people from elsewhere to consider this practice when they're looking for a vet. Keep doing what you're doing — a lot of us appreciate you.

I’ve gone here twice so far. The first time was almost a year ago for my cats regular checkup. She’s 5 but I’ve had trouble finding a vet I both like and can afford. They were very kind and understanding of her anxiety and put her in a "cat burrito" to keep her calm during the exam and they talked me through everything. The 2nd time I came was yesterday for suspected feline acne. Bc of covid, I couldn’t go in with her but the vet called me to tell me all the info over the phone and was patient with my questions. They did a thorough examination of her and prescribed medication for a good price. I’ll be back in August for her annual Update: my cat is now older and has had some various issues including having to get her teeth removed ~2 years ago I think? They provided her pain control etc and she had a smooth recovery. We went the other day for her annual as well as an x-ray bc she had an asthma attack recently. Her remaining teeth look great they said and we are treating her feline asthma now. They won’t ever upsell you. They only do what your pet needs and work within your finances. The prices are reasonable. $300 for a cat xray and instant reading of it isn’t bad at all.

There's nowhere cleaner, calmer, more convenient, with the great staff who care for our furry kid. Our scaredy cat is pudding in their hands. Everywhere else, he freaks out, then hides once home. This guy walked around like nothing happened, even going back into his carrier on his own!!!