Banfield Pet Hospital

Took my dog to Banfield and had a really good experience. The staff was friendly, patient, and genuinely cared about my dog’s well-being. Everything was explained clearly and I never felt rushed. You can tell they love what they do. Definitely feel more confident knowing my dog is in good hands here.

My vet was booked 2 months out so they said to go to Banfield in Caste, and they were right. I was there for the first time in an emergency, not life threatening but blood, and they were great. Toodles was so at ease with them, went right along like he'd been there before. They fixed him right up, explained what had happened and what to do. Easy, painless mostly, and the staff was so kind and friendly, and not in that annoying forced way, they are genuinely concerned for your companion.

I brought my cat in for a skin rash on her back. The vet decided to skip the rabies shot at the time because they didn’t want it interfering with the rash treatment, which I agreed with. She prescribed Feline Prednisone, gave a steroid shot, and recommended Douxo S3 Pro foam, shampoo, and fish oil. To be fair, the treatment initially worked. The rash started healing and things were improving. However, once the feline Prednisone ran out, the rash began to come back. I continued using the foam, shampoo, and fish oil as instructed, but it wasn’t resolving fully. When I called to request a refill on the medication, I was told they couldn’t issue one because the vet who saw her was a substitute and unable to authorize refills. Now they want to charge another full visit fee, around $200, just to have her seen again and rewrite the prescription. That part is frustrating. I understand policies exist, but it feels excessive when it’s a continuation of the same issue. Overall, the treatment plan worked at first and the staff was professional, but the refill policy and cost to continue care left a bad impression.

We love Banfield and especially the staff at this location. We are always greeted by name, and both of the vets here have done a great job with one of my cats who isn’t very friendly. I appreciate that so much considering my old vet would not physically examine him. They are kind and patient with the animals. Also, you can almost always get in for a drop off appointment if one of your pets is sick. That is a huge relief. We switched to Banfield a little over a year ago, after our former vet quoted $1200 for a teeth cleaning for one of our cats, and about $900 for spaying our dog. With the mid tier plan, dental cleaning is included—a huge financial relief for us since one of our cats has bad teeth. We also were able to add the spay on to our plan in order to break up the cost, which was great! Some other reviews aren’t happy with the pricing, but I find they are always clear about it and do not overcharge compared to other local vets. When there was a miscommunication, the clinic and corporate worked with us to correct the situation, which was greatly appreciated. Highly recommend this location. Freyja gives them two paws up!

I have been going to this office for years decades and never do I leave there satisfied I've been taking my dog there for seizures for over a year I also brought to the vets attention a year ago a lump that developed after a tick bite The vet physically examined it and felt it wasn't anything to be concerned about because it was under the skin As time has gone by this lump that was the size of a peanut has now grown to twice the size of an egg My boy Started taking seizures a year ago also to which I was taking him to this office to be managed Every time I've had a problem they've never been of any real help but given me a hard time and of lately I have tried to call this office for over a month and I do not lie every time the phone rings gets answered and hangs up I had to take him to another vet to get some blood work done in regards to his seizures because I could not contact this office I think it's a shame I've been going there longer than half of the people that worked there but yet get treated like I'm somebody off the street It's a shame that we cannot find component and professional vet care for our pets especially for what they charge

My puppy had been going to Banfield for the last 10 years out of his 14 year life. The team here has always made us feel like family. Unfortunately yesterday, it was time to let our buddy run, without pain, across the rainbow bridge. Thank you to everyone for your kindness and your heartfelt words through one of the hardest times I have ever faced. Love, Jager's Family

Always caring and friendly staff. They are all very knowledgeable about my pets and their needs