Banfield Pet Hospital

If I could choose zero stars I would!! I scheduled an appointment on their app. Received a call the same day telling me I needed to reschedule because it’s a diagnostic appointment and 5pm is too late!! I stated he only needs his nails trimmed and they said that’s fine bring him in. I took a half day off of work only to be told I didn’t have an appointment by a very rude staff member at the front desk in glasses and a pony tail… VERY RUDE and IN THE WRONG DAMNED FIELD!!! Afterward the Dr said he would see my pup but I didn’t feel comfortable with the service after the front staff was so rude!!! I will NEVER Go back!!

Talk about feeling trapped! You want to do the best for your fur baby. After you pay over $200.00 and discuss insurance and more procedures. Wow. Their billing is SHADY. Ask questions. Ask prices. Ask why.. no kidding they are SHADY. Banfield quoted $1,700.00 of i didnt pay for ins and included a teeth cleaning with his surgery to remove an eye tumor/cyst. $600.00 + $60.00 mo ins for 1 yr. If I did. Well I have news for this shady billing. My bill is "$400.00" done!!!!

My six year old kitten had to be euthanized. The vet, and all staff members, were warm and kind to Syrup and myself. I felt the same comfort and compassion that I have when gathering with family to say goodbye to a loved one. The folks at Banfield in the Northills are wonderful. Thank you all very much.

The vets and the vets techs were seriously amazing I couldn’t be more happy how they took care of my baby Chloe. However I signed up to pay monthly payments and for almost 2 weeks cannot get established on their website for all the extra things I can get like 24/7 chats because the I was told while chatting with the online group the website it down. I sure got 50 emails about everything I can do on the app that doesn’t allow new people to log in. I cannot see any records for my cat.

Dr B is amazing with my son. I’m so grateful to have found a vet to deal with my baby’s diabetes - she really goes above and beyond for George. The techs are also super sweet!!

I am so grateful for the care my golden retriever Sue has received from the staff at Banfield! I have been taking him here since he was 8 weeks old. He was diagnosed with a rare blood disorder (ITP) in June so we have been coming in every 1-2 weeks to have his platelet levels checked. Everyone here, from the front desk staff, to the techs, to the vets (especially Dr. Cohen) is so nice and understanding…especially if we are running a few mins late or accidentally forget an appointment. Thank you for all you do!

Absolutely wonderful! They made me feel confident in choosing Banfield at this location. Eileen, Sarah, and Dr. Cohen were amazing along with the other staff I interacted with but did not get the name of. Thank you for the comprehensive exam that addressed my areas of concern and more! I appreciated the education. They allowed me to bring both of my dogs in. The dogs LOVED them and I loved feeling like they treated my dogs as one of their own. I highly recommend the Wellness Plan! It is worth the cost! Looking forward to Pepper's and Pippin's next appointment.