Pinecrest Veterinary Hospital

Dr Robbins is superb. She’s takes care of our Zoe with great understanding and compassion and always goes the extra mile. She is also a very intuitive vet, who thinks outside the box and doesn’t run unnecessary tests. Our Zoe is very medically compromised and Dr Robbins has helprd us manage her complex issues brilliantly. We’re so grateful.

I love Dr. Lorraine Karpinski, she’s the best and says it how it is. My dog is very difficult, "atrocious" as per Dr. Karpinski " 🤣 .. but the Dr and team are ready to handle bad lil’ Ghost and their treatment has made all the difference in our pup’s eye health. It’s a long commute for us but I wouldn’t take him anywhere else.

I had been bringing my dog Robin to this clinic for years, and the way they handled things after his passing was appalling. I informed them via email that Robin had passed away, and not only did they ignore my message, but they also never sent any kind of sympathy note. After being a long-time client, the complete lack of compassion was shocking and extremely disappointing. Customer service has also gone downhill. The office manager, Adriana, in particular, was consistently rude, aggressive, and offensive in her interactions. Instead of treating clients with care, she made the experience stressful and unpleasant. On top of that, the clinic has started charging $10 for every prescription renewal if you choose not to buy medications directly from them. This feels like an unnecessary money grab and does not reflect a customer-first approach. This clinic has lost my trust. When we adopt again, we will absolutely take our pets elsewhere. If you value compassion, professionalism, and respect, I do not recommend this place.

Great location and accessibility. Love the staff and can’t say enough wonderful things about the doctor. We have been there almost 7 years. Our dogo is as healthy and happy as she can be!

Love this office. Staff is attentive and friendly. I've been seeing Dr. Karpinski for 20 years for all of my pets' eye needs. I can't recommend her enough. My dog damaged her eye and they fit me in same day so my girl didn't have to suffer waiting for an appointment.

We are beyond grateful to Pinecrest Vets and Dr. Robins, who has never given up on our very anxious pup Simba, who is not only anxious, but he is big and strong! Dr. Robins, and Derwin and Krystal and Mary Jane, THANK YOU THANK YOU THANK YOU for all of your incredible kindness and patience with Simba!!! Honestly, you are all so outrageously kind and patient and amazing. Dr. Robins, thank you so very much for not firing us as patients and for not giving up on Simba! Watching you today was stunning - you are gentle and firm and so fast and so comforting!!!! He was - always is with you - in the best hands EVER. We could not be luckier that you are his doctor. OUR CRAZY DOG. Derdwin - we could NOT have gotten him into the car without you, and if I had not seen how you picked him up and carried him, I would not have been able to do that to get him out of the car and into the house! You all are beyond wonderful, and Dr. Robins - there is no other vet with the patience and skill and kindness and humor you always have. We are beyond grateful. THANK YOU for taking such amazing care of our beloved, kooky pup!!

We’ve been going to Pinecrest Vet and Dr. Ortega since shortly after we moved here a few years ago. Dr. Ortega and the team are the most compassionate, animal-loving and ethical veterinary team I’ve come across in all my years of having animals. Our dog Poppy recently passed due to heart failure. In the weeks, months and years prior to her death and in her decline, Dr. Ortega was patient with my questions and helped guide me in compassionate care. In Poppy’s last weeks, she answered my calls and emails at all times of the day and spent countless hours with me helping me to figure out the best time to let Poppy go, clearing her schedule and never making me feel rushed. Ultimately, when Poppy passed, she canceled other (non-work) plans very last-minute and stayed in the office for Poppy despite not even being scheduled to work. She helped us to give Poppy a peaceful goodbye, again and again telling us to take all the time we needed with her. The rest of the staff— from the vet techs and nurses to the amazing ladies at the front desk— are equally lovely! We could not have asked for a more caring vet in the darkest and most difficult time for a pet owner. I tell anyone who asks that she (and the whole staff) is the best vet ever. If I could give 6 stars, I would!