Banfield Pet Hospital

Not sure Ill bring my dog back again. Brought him there for shots today. I told them he has body pains and upset stomach from vaccines. They recommended an extra shot for relief of those things. My dog hardly wants to move. He's over-drugged. He's worse than other times after being there. Update: Dog is his normal high e edgy self this morning. But still not sure about this place. I had a plan $50+ per month. Hardly anything was covered under that. I wanted them to look at an issue with my dog, and they said I needed a $80+ plan a month for them to do it. Even with the $80+ I still had to pay for some of his shots yesterday. Not sure about this place. I think k I'll look for a better vet. Staff are nice, but seems they want to up-sell on policies and meds. My dog's energy is so low he's barely moving. Not like him at all. Not happy with this place. Think I'll go to a real vet and cancel my policy

Took my old dog here to be euthanized, because he’s old and has bad teeth and is in pain. I should have cancelled the second I found out the vet was in a pets smart. The vet really wanted to extend his life, didn’t look at his pained area or take any tests or even examine them for more then 2 minutes. They Just recommended throwing money at an old dog and made the whole situation awkward and an awful situation worse. Now my dog is going to suffer for another day and I’m taking him to a real vet tomorrow, luckily my regular vet is able to squeeze me in since this is an emergency. The front desk and assistants were nice at least. ***Update*** After taking my dog to a real vet, they listened to my concerns and actually inspected my dog and found a tumor in his mouth; which Banfield would have been able to find if they spent more then 2 seconds looking at my dog. The real vet was able to sedate my dog and put my extremely old dog out of their misery. I am so happy I have them.

I recently went in to take my dog for her check up and assistant So was so sweet and very attentive. She explained everything to me so well. I was so happy that she was the one who helped us. She was so professional and very caring. Thank you!!! I hope we meet again. Nala loved you!

Unfortunately my experience was far away from positive. I had a deeply disappointing experiences at this location after bringing one of my dogs in for what was supposed to be routine dental cleaning, I later was called to be informed that TWO HEALTHY TEETH had been removed without prior consent or even proper discussion. When I tried to cancel my "Wellness plan" due to this, I was told I couldn't without further fees. Even though I explicitly asked not to renew the "Wellness plan" they went ahead and renew it. Beyond that business is consistently rushed and my questions were brushed aside. My latest appointment I waited over 30 minutes, with no clear communication, the person who was in the front desk receiving the customer acknowledge our presence just because we were the only ones there, I cannot recommend this location it felt unprofessional and dismissive.

'So" helped my family with our dog and was so nice and treated our little man as if he were her own. It was comforting to know he was in good hands because he has bad separation anxiety. Thank you for making sure our babv had a front row seat to watch Finding Nemo on your ipad. Ask for "So" if you want VIP treatment for your baby!

This vet was recommended by a friend and I have brought my dog here regularly since early 2020. This location as well as their other locations has proven to be phenomenal in pet healthcare. We have our pet on the care plan and not only is it easy and convenient to have all of her vaccinations prepaid, she gets regular teeth cleaning included. I doubt my dog would get the regular care she deserves without this plan and the staff keeping in touch. Appointments for all follow up and continued visits are just the only way to go so that my dog is always up to date. This plan also saved her life when she ate something random and it blocked her bowels. Banfield staff at 3 separate locations all worked together to find emergency care for her to have surgery. Affordable payment advice, comfort, and support is the reason my fur baby Xena is still with us today! I wouldn't trust my pets anywhere else!

I had a very disappointing experience with Banfield Pet Hospital. I initially paid $218 to enroll in their Active Care plan during my first visit, but it was never clearly explained to me that this was a 1-year contract. There was no transparency about the long-term commitment or the financial obligation I was signing up for. On top of that, when I decided to cancel, I was charged an additional $361 just to get out of the contract. Altogether, I ended up paying nearly $600 just to have my cat diagnosed with hyperthyroidism. That’s an outrageous amount for such a basic service, especially when I could have gone to another veterinary clinic for far less. This experience felt extremely misleading and frustrating. I would not have signed up if the terms had been clearly explained upfront. I strongly recommend others fully understand what they’re agreeing to before enrolling, or consider going to a different vet altogether.