Banfield Pet Hospital

We have a little Maltese, he was extremely nervous for the hospital visit , but ved. tech. Carlos was able to calm him down. We appreciate his ability to work with the animals. Thank you !

Everyone is amazing there! The doctor is the best I have ever had for my dog. He usually is scared but let's her do job and trusts her. Thank you everyone at Banfield your the best.

He had an appointment. I was early but was quickly checked in and taken to a private room for the exam. Extremely clean facility. Greeted by a friendly, helpful person at the front desk. Tesla was first seen by a nurse who took the time to treat him with love.The vaccines were administered quickly without a sound from the pet who was never in distress. Overall, a very pleasant and well-trained staff who worked in a very professional manner throughout the entire process. I would recommend them without reservation.

We’ve been bringing our pets to Banfield for many years, and we just can’t say enough good things about the great experience. Banfield treats our pets like they are their own and they take very good care of them. The different levels of the Optimal Wellness Plans help cover much (most times all) of the cost. I highly recommend Banfield.

Dropped off my little guy at 8am. Was just there for nail trim and a head to toe assessment. Tech said around 12 or so. As I left at the lady desk leaves in her car. Didn’t think anything of it. I called numerous times in the afternoon. No answer. I finally came at 2:30 and they were understaffed with signs everywhere. My little guy was just getting seen when I arrived but yet the tech I spoke to at drop off was in her car on her phone. The doc came out and told me some issues like they always do to upsell a service. Then he came out and immediately pissed by the desk. It was a huge puddle. The lady cashing us out said he did it in the back too. He was probably in the cage for six hours. So $105 for a nail trim and a look see. That will be his last time there. I know he is not on the wellness plan but wow At least pretend like you care. What if i didn’t come at 2:30??? Maybe done at closing time. No need to respond to this.

Terrible service. They refused to treat my dog ​​simply because it was his first visit. They make you waste your time for absolutely nothing, and they never mention this policy when you make the appointment. They don't care whether you waste your time or not; they make you sit there for 15 minutes—causing you to miss work—only to tell you no in the end.

The care is pretty good. But they are purely profit driven They won’t even do a proper wellness exam unless you put your dog on a plan They will do a head to toe and that’s it What kind of place does that? I have four dogs that come here Two of them are on the wellness plan two of them are not They raise the price every year for two dogs. I am paying almost 140 a month. And every time I come, they wanna upsell and ask for things that they don’t need like a random chest x-ray lmao. They all follow this cookie cutter sales pitch. Once I move out of Parma, I think I am going somewhere else. No I’m definitely going somewhere else. I’ll pay at an independent Vet these corporate places are all about a profit. They just sugar coat it with a pet loving atmosphere. If you weren’t all about profit, you would offer a wellness exam to a poor dog whether it’s in the plan or not. Not very good customer service. Every time I come here, I have to say no to the same things over and over again. It’s getting old