VCA Palo Alto Animal Hospital

Very wonderful experience here. Great vets, very patient and attentive to my trauma based dog. They were adaptable to my needs and I got in pretty quickly

This place is amazing. As background, I've been going to Adobe Animal Hospital for +20 years. After they expanded and moved to their bigger location, their service changed. It wasn't the little hospital that once cared for my many canines. Somewhere along the road they lost that community vet vibe I really loved. Ever since, I'd been keeping an eye out for a good local vet. A few years ago, while cat sitting for a good friend, I ended up having to make an emergency visit to this VCA. It turned out my friend's cat, who was a senior with a myriad of health issues, had to be put down. With my friend out of town and having to work with the doctors and nurses at VCA myself, I was blown away by their empathy, kindness and end of life care. They were professional, thoughtful and accommodated me even though I was not the owner. I was able to get see my friend's cat and hold my phone up to his ear so they could say their final good-byes. When it came time for me to find another vet for my 16yo grumpy floof and my newly adopted semi-feral kitten, this was the only place I considered. And, I've actually referred several people here before becoming a client myself because they're that good. Each visit reminds me of what makes this hospital so great. From Marisa to Cynthia to Dr. Dean they're an all around great team and you can't go wrong if you choose to bring your fur babies here.

I have never written an online review before, but I feel obligated to do so after the very negative experience I had with VCA Palo Alto's dental care for my dogs. I brought my two 7-year old dogs to VCA Palo Alto for their annual check-up and was advised to return for dental cleanings. The process started with a pre-appointment and bloodwork, which cost around $1,000. We then scheduled the dental cleaning, which cost $6,000 for both dogs. During the procedure, we received a call informing us that VCA was unable to complete all the necessary extractions for one of the dogs. They recommended I see a veterinary dentist for a second opinion and further care. I find this approach highly unprofessional and misleading. VCA recommended we pursue dental treatment with them, but they did not inform us beforehand that their team might not be able to complete complex extractions. They should have assessed our dogs’ age, breed, and medical history and advised us accordingly before we invested thousands of dollars in incomplete care. Now, we are left with incomplete treatment, more stress on our dog, and a second round of costly dental work elsewhere. I do not recommend VCA Palo Alto for dental procedures. Instead, go directly to a veterinary dentist who has the full training and capability to complete all necessary care in one visit.

My dog has had anal gland infections two years in a row. This year, the doctor pushed for additional treatments that were not done the first time, presenting them as preventative, but I declined and requested the same treatment as last year. The bill ended up being lower than the previous year for the same service, which raises serious concerns about inconsistent and potentially inflated pricing. On top of that, my dog was discharged without being cleaned up, and when I called later to ask about pain medication, I was told all staff had already left for the day. These practices make the care club membership feel pointless, and I do not trust the clinic’s approach to pricing or follow-up care.

Omg this place is amazing!!!! Dr Smith is the WoMAN - definitely trust her with your pets’ needs. She helped my Aussiedoodle deliver 12 babies - all healthy and gorgeous. She followed up and cared deeply about every pup. I’ve never had such a positive experience at a vet in my pooches lifetime. Thank you Dr Smith!!!!!

Everyone is wonderful and helpful. Brought my dog in for a procedure. The receptionist went above and beyond to find us a same-day appointment, explain the pricing, and after care. Dr. K took the time to call us twice before and after the procedure to keep us in the loop and get our consent. They also texted me the day after to check in and answered all my questions. Everyone is super nice and clearly loves what they do. Would give more stars if possible.

They saw my unwell cat with a couple of hours notice, they took her in and were so friendly and kept me informed every step of the way! I'm very pleased I found them an will definitely be going back- hopefully not too soon though! It's stressful trying to find someone you can trust especially in these times when it's hard to actually be with your sick animals in vets visits , I wouldn't have any hesitation leaving my fur babies here.