Banfield Pet Hospital

📍 Cat veterinarians in Palm Coast

5.3

Banfield Pet Hospital in Palm Coast offers a mixed bag of experiences for pet owners. While many praise the excellent customer service and communication, others report concerning incidents. The staff is often noted for their kindness and thoroughness, with some highlighting the personalized treatment plans and prompt attention to sick pets. However, there are also reports of medication errors and surgical mishaps that have raised significant concerns.

The hospital has been commended for handling difficult situations with care and empathy, particularly in end-of-life scenarios. Yet, some customers have faced issues with drop-off visits leading to infections and difficulties in canceling services. Overall, Banfield Pet Hospital in Palm Coast shows potential but also has areas that need improvement to ensure consistent quality care for all pets.

Features and services of Banfield Pet Hospital

Service options
  • On-site services
Accessibility
  • Wheelchair-accessible car park
Crowd
  • LGBTQ+ friendly
Planning
  • Appointment required
  • Appointments recommended

Banfield Pet Hospital is in position 8 out of 8 in Cat Veterinarians in Palm Coast

Customer Reviews

★★★★★
★★★★★

Banfield Pet Hospital has a rating of 3.7 out of 5 based on over 205 reviews on Google

Jess Gardner

great customer service and communication! they were up front with me about all pricing before hand which was extremely helpful. told them our budget and recommend things that were more important. they came up with a great treatment plan to get our dog feeling better. got us in same day too which is amazing when you have a sick pup. i will continue to use this location

Jess Gardner ☆ 5/5
Kim Hunt

Absolutely wonderful service at the palm coast location! They were very very kind and took lovely care of my Rocky who is having issues with vomiting. I have no complaints! I hope to keep using Banfield in the future.

Kim Hunt ☆ 5/5
Connie Franchi

NEVER go to this pretend pet care place. My dog weighs 25 lbs and they gave me hearworm meds for an 80lb dog. I told them about it and they said opps. Then I called to pick up my pet for a check up. And they told me she will be out of surgery soon. WHAT she was there for her annual shots not surgery. Then I had a dog which they operated on a small cancerous spot. And they took out the stitches to soon before it healed so my dog had to be rushed to emergency animal surgery to close it. Opps again I’m hoping no one subjects their pets to these butchers. If you try to cancel it good luck!

Connie Franchi ☆ 1/5
Laura Caron

Don't EVER do drop off visits for your Pet's, they'll end up getting respiratory infections and fleas when you leave them for drop off appointments. Which then end up coating you hundreds in medication and your pets suffering. They used to be great and now they're terrible

Laura Caron ☆ 1/5
Lauren Argenio

I am most grateful to Dr Eric Seiler, Banfield at Palm Coast Florida, who was thorough examining my cat and his records as well as explaining treatment options, asking me my goals then very kindly taking the time to help me sift through them. His care made a difference in our lives.

Lauren Argenio ☆ 5/5
Catherine Gilbert

Banfield Vet and Techs took my cat in to evaluate and ultimately euthanized her. These people are too be praised in how they handled this horrendous situation. I was extremely emotional and they were so caring they let me hold her thru the process. When I left I sat in my car and couldn't drive for awhile. Don't know how long I was there. Again, hats off to a wonderful team at Banfield. Could not have done this without all of you.

Catherine Gilbert ☆ 5/5
Daphanie Brown

My wonderful, active, lively puppy died 2am 24 August as he slept. He had af appointment with this place on 21 August. Please do your homework about this place. I can't cancel my account now that my puppy is dead and I cant seen to be able to talk anybody, other than billing, to discuss my loss and no one to be accountable fit what happened to Dusty. I came to the hospital and all they told me was someone will be calling me, well nothing yet.

Daphanie Brown ☆ 1/5

Information about Banfield Pet Hospital

Address

Banfield Pet Hospital is located at 5270 FL-100, Palm Coast, FL 32164, United States

Phone

The phone number of Banfield Pet Hospital is +1 386-437-7017

Website

The website of Banfield Pet Hospital is: banfield.com/locations/veterinarians/fl/palm-coast/pct

Business Hours

Monday: 07:00–18:00
Tuesday: 07:00–18:00
Wednesday: 07:00–18:00
Thursday: 07:00–18:00
Friday: 07:00–18:00
Saturday: 07:00–17:00
Sunday: 09:00–17:00

Contact Banfield Pet Hospital

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