Banfield Pet Hospital

It’s a SCAM you better run , I came in for the "free consultation," but nothing is free it's just a trap. My dog had a very obvious urethral prolapse. Instead of being upfront and telling me I needed a specialist, they ran pointless tests and pressured me into their wellness plan. Without it, they said I'd owe $1,800+; with it, the bill dropped to about $370-$380. Now I'm locked in a 12-month contract I can't afford, and my dog STILL needs surgery that will cost $1,500-$3,000. This wellness plan does not cover you for emergency , surgeries and if your dog dies, you will still be stuck with the payment ! And make sure you read the fine print. According to them, this is what the wellness plan "covers" . It looks good on paper, but in reality, it's a trap that doesn't fix the problem your pet came in for. Banfield will not cancel your plan all they’ll do is stop the auto-renewal next year. You’re trapped. File complaints with the Better Business Bureau and your state veterinary board. Do NOT trust this company.

Amazing experience, they treated my dog so nicely, even though my dog was a bit insane while getting her vaccines. Great staff, great doctor, affordable care. Couldn’t be happier. EDIT : I’m updating my review now that my dog has gotten her surgery done and I want to say I’m even happier than before. Again the staff was so kind and sweet and worked with me every step of the way. Can’t recommend this place enough

I took our dog to Banfield for what they call a "free consultation," but it was nothing more than a trap. Our dog had a very obvious urethral prolapse, yet instead of addressing the problem or referring us to a specialist, they ran pointless tests and pressured her into signing up for a year-long wellness plan. Without the plan, they told her the bill would be over $1,800. With the plan, it dropped to about $370–$380 — but now she’s locked into a 12-month contract that doesn’t even cover the surgery our dog needs. That surgery will cost another $1,500–$3,000 out of pocket. To make matters worse, when she asked about canceling, she was told she’d still owe $1,100. It’s heartbreaking to watch my wife go through this while our dog is suffering. Banfield took advantage of her in a vulnerable moment, and it feels like they care more about locking people into payments than actually helping pets. Read the fine print before you sign anything. This plan looks good on paper, but it doesn’t cover emergencies or surgery. If your pet dies, you’ll still be paying. Don’t let Banfield put you in the same position.

Banfield Pet Hospital has an outstanding team. From the front desk to the veterinarians, everyone is incredibly professional and caring. They always take the time to explain everything clearly and make sure my pet feels comfortable and well cared for. The staff’s dedication and personalized attention make each visit special. I’m grateful for the exceptional service and trust them completely with my pet’s care. Thank you, Banfield!

People here are very nice. However, the whole system is very disorganized. When we initially came in, the receptionist told us one thing. Then the nurse called an hour later told us something else. And when we picked him up, we were given a paper chart that explained something entirely different. I'm sure they took good care of our Simba. But it just made the whole process seem less trustworthy.

The Best animal hospital ever great Dr. s and staff to love & care for our 4 legged cuties. Woody 7y - Kane 13mo. - Missy 14y - Junior 8y - Our Rascal Sadie Girl 7m- Lil Roxie 12y (deceased 5/16/23) then there's.. Block w/best his bud jamo rehomed 5/30/23 🤣

Banfield really changed our dogs life. She was in so much pain with dental issues, and they looked after her so well. Thank you so much!!