Murlen Animal Clinic

Sad day but a wonderful experience at Mur-Len Animal Clinic. I had to put my sweet, 11 year old dog (KC) to sleep yesterday. The staff was absolutely wonderful. They did everything I requested. They prescribed meds to help calm KC before even leaving our house. She HATES going to the vet. I asked if we could keep her in the back of my SUV during the procedure so she wouldn’t have to go inside and be scared or nervous. They were able to accommodate my request and were so compassionate! Dr. Chall was so informative, helped me feel good about my decision, and took her time with us. Office manager, Brandon, receptionists, Brielle and Morgan, were so patient, helpful and really handled myself and KC with care. I can’t say enough about how amazing they were.

I have been taking my animals to this practice for over 30 years. We loved our previous vet and his staff. Since it was bought out it has changed! They have no empathy for the animals. Many times I have called and not received a call back. I have had to just drive up there to talk to someone. My dog got sick over the weekend and I called first thing on Monday morning and kept trying until I finally got hold of someone around noon. I wanted to see my vet or I would have just taken her to an emergency vet. Dr. Chall had the receptionist tell me that they were busy and couldn't see her and that she did need to be seen so to take her to an emergency vet. This is just not acceptable. I tried to give this practice a chance and I am so sorry that I did. I found another vet that could get her in and I am so glad that I did. Please don't trust this practice with your animals.

I brought my pet in for a routine nail clipping. He left limping & wouldn’t get up other than to eat & go outside for 2 weeks. I brought him back for help. I had to schedule an appointment for an x-ray another 4 days late. I took him in for the xray & was quickly dismissed because thay said they couldn’t handle hime…he was nipping & restless. Well no shit. I did receive a prescription for gabapentin to help with his pain. Subsequently I took him to my previous vet who was very able to get xray’s & give a full report the same day. Subsequently I needed more gabapentin from Murlen. And as usual couldn’t get ahold of anyone on the phone. So I stupidly ordered his meds on their website. He has been put now for a week. We stopped in to ask if we can get any help getting the meds. No luck. Murlen is 2 minutes from my house. His meds are coming from fn PORTLAND and I have to pay a 4.95 shipping charge. Poor customer service. I emailed them & was met with hostility & sarcasm. Whoever responded to my emai should be fired. Have some god dang empathy for the pet in question…don’t give excuses that your staff is busy. No one wants that response. I have never experienced such poor communication & disrespect from a veterinarian clinic.

I am very grateful to this clinic for discovering early hip dysplasia in my dog, Luna. Everyone has been very kind, attentive and dedicated. They treated Luna with so much love and care and that means the world to us.

My family has been taking our dogs and cats to this clinic for as long as I can remember, 15+ years. I am so disgusted at the changes since the new ownership. Last night my dog had a seizure, he recovered ok but it was a first for us so I called the clinic 1st thing this morning a woman answered and I started to explain what happened something felt off, she kept saying im "sorry to hear that" so I asked are you a human? no I was getting fake sympathy from AI! I asked to speak to a person "all reps were busy" so I hung up and called back to leave a message. its been 6 hours and no one has gotten back to me! Raised prices and employees that dont care! Murlen clinic is 2 blocks from my house but I'm going to start traveling 30 minutes to a vet Martin city because they are still family owned by people who actually care, rather than a company that just sees my fur babes as numbers in the system and $$$$.

It was time for our eldest dog. Murlen Animal Clinic made the process smooth and they care. You can tell they love animals! Thank you, and our Lexi girl thanks you.

Full disclosure, I’ve been going here for years! The retired vet really cared about the animals and looked out for owners and never penny gouged but today our relationship ended with the new vet Jennifer McDermott and her unprofessionalism and lack of empathy. I do also want to preface this and say the office staff is absolutely wonderful. Brielle is a ray of sunshine and goes so above and beyond her duties. Brandon has always been amazing and I appreciate his careful handling and swift action. And all the others, I’m sorry I don’t know your names, you have always been so fantastic. My 13 year old chihuahua was due for rabies. I get it, it’s a law and there are liabilities associated. As a former law enforcement worker, no one knows and understands this more than me. HOWEVER, there could have been some grace given and there was none by McDermott. Izzy was 6 shots into an 8 shot therapy of her arthritis shots. She has a history of injection site reactions to rabies. The office called and said they would not give her last two arthritis shots unless she got her rabies today. I politely asked if we could be excused due to her failing liver and her reactions. McDermott insisted she would not continue the therapy without rabies. As a compromise, I asked if we could delay the rabies until after therapy was done and do it in a few weeks so we aren’t giving her multiple shots in a day. McDermott accused me of not following through with my ask because there would be no point since her therapy would be done. She even tried to fear monger me saying that if she bit anyone she would have to be put down to test for rabies. NO DOC! That’s now how that works. In her 13.5 years, she has never bitten anyone and even if she did, there would be a 10 day quarantine and an optional vaccine for the bite recipient if it happened. Jennifer, you need to check with your local ACO on this protocol. Anyway, I sadly cut ties with the office and went with another vet. There are too many sympathetic and accommodating vets to continue to give my money to one who doesn’t care about the patients needs. To the office staff, I will truly miss you. You always treated us with respect and empathy and you all were such a pleasure to see when we walked in. To Jennifer McDermott, you need to reevaluate the battles you’re willing to fight, the swords you’re willing to fall on, and the quality of life your patients need at any stage of their lives. I am disappointed in having to leave this office based on the conversation I had with you today. Your business will suffer because of it. And your staff will have to deal with the consequences you bring on.