Oakland Veterinary Hospital

This week we had to say goodbye to the heart of our household, Cece'cat. I've entrusted the care of many kitties and dogs to Oakland Veterinary Hospital for decades. All I can say is I'm very grateful to Dr. Hart and Dr. Dorsey, and their compassionate care. I've interfaced with other Veterinarian businesses that feel like "business model" scraping fingernails across a chalkboard. Oakland Veterinary Hospital provides deep-experience, compassionate medical care for our precious pets that operates like a kindly business that genuinely cares.

Dr. Dorsey and Dr. Hart are the nicest, kindest, most professional veterinarians. They have nursed and helped me through four cats. I love their office staff. They try to get appointments for any of my fur babies, and when one of them passed away, the office gave a donation to a cat illness research. I can't say enough about how much I appreciate all their service and care for my pets. They are so reassuring and when the time comes for… Again, they are empathetic and sympathetic.

Absolutely a great place to bring your animals. Having been a previous client, I am able to bring my new dog Sebastian in with no hassles. Lucky to have them as my Vet. 5 stars without a doubt.

I felt nervous picking a vet given that I have a pitbull mix who can be difficult at the vet. It was clear to me the vet is not a pitbull hater, she was very kind to me and my dog and I feel very comfortable coming back here.

The Doctors and the staff here are amazing! They literally saved my 13yr old pomeranian's life a few years ago and I still can't thank them enough. They always provide me with options as to the type and level of care I want or can afford my pet. They take the time to explain the different situations and illnesses I've encountered with my pet which helps tremendously in my decision making. Again, I cannot thank them enough for all that they've done and continually do. Rick L

My cat Izzy and I saw Dr. Hart there for 15 years and she was great. My closest and dearest friend recently went into hospice with pancreatic cancer stage 4. Because of emotional stress I forgot to come back with my card as I forgot it. And for the same reason I completely forgot I owed them $105.00. Dr. Dorsey wrote me a 2 sentence note kicking me out of their service. After 15 years of being on time and never before having any discrepancies with payment. I wrote her a letter explaining that I did then make the payment and how my sweet cat Izzy loves Dr. Hart and apologizing for the mistake, she never got back to me. I think this is just what I DON"T want in a vet. Zero trust even after a perfect track record of payment for 15 years, and kicking us out with no compassion that sometimes one makes a mistake. Dr. Dorsey should not be practicing with animals. She is cold, sarcastic, unforgiving and only cares about the $ her business can bring her. Awful. Just absolutely horrible.

If I could rate a zero I would. My Newfoundland Bouncer has been a patient since he was 8 weeks, he’s now almost 9. So I’ve been going consistently for 10 years, spent a lot of money. I had a few questionable visits & staff mistakes but overall I was pleased with the services. The staff was always apologetic when any mistakes were made. But on June 22, 2022 things took a disappointing turn. Hurtful quite frankly. The new staff is rude. After Bouncer’s boarding facility notified me he needed a vaccine update, I called his vet, this vet for a drop in. I was told to come in during a set time frame so I rearranged my work day, including critical meetings. I arrived and was told the receptionist had made a mistake & to seek service elsewhere. I was in shock because I had received decent customer service in the past, so I said I’d wait for the doctor who knew me. I was told she was prepping for surgery so I opted to wait for a fair resolution. I was then met with more aggression & told to "leave the premises" as if I were a criminal. I never yelled or used profanity. I was simply firm on my stance that they should accommodate because it was their mistake. I tried to get in for an annual visit but was always told they were short handed due to Covid. I eventually left in total shock after I asked for a print out of the 10 years of services rendered. I had decided I wasn’t going back. Yesterday I received a letter, I thought it was going to be an apology, but instead it was the opposite, see pic. I took the letter as confirmation & pray no one else experiences the horrible service I did. Ralonda Cunningham