Porter Veterinary Center

📍 Cat veterinarians in Northridge

6.8

Porter Veterinary Center in Northridge offers a mixed bag of experiences for pet owners. While some clients praise the friendly staff and attentive care, others report significant issues with service quality and communication. The clinic has been noted for its affordable pricing and prompt walk-in services, making it accessible for urgent pet needs. However, concerns about reliability and follow-through on medical procedures have been raised, suggesting a need for improvement in consistency and customer service.

The center has a history of both compassionate care and operational shortcomings. Positive experiences highlight the professionalism and warmth of the staff, while negative feedback points to delays in communication and unexpected costs. Overall, Porter Veterinary Center has potential but may require addressing these inconsistencies to ensure a uniformly positive experience for all pet owners.

Features and services of Porter Veterinary Center

Service options
  • On-site services
Accessibility
  • Wheelchair-accessible entrance
Amenities
  • Toilet
Planning
  • Appointment required

Porter Veterinary Center is in position 4 out of 6 in Cat Veterinarians in Northridge

Customer Reviews

★★★★★
★★★★★

Porter Veterinary Center has a rating of 4.2 out of 5 based on over 153 reviews on Google

Ash Gonzalez

Hope this place never opens again. Started going here regularly years ago and it was affordable and decent, but then it got steadily worse. Went from costing around $600 to have my dogs' teeth cleaned to $2000 in the span of two years. Last time we went, we pointed out the dog had a little growth on his side. Really just a little bump smaller than a pea. They said they would remove it during the tooth cleaning since he would be under. They didn't, and when I pointed it out, they said they forgot and it would cost another $2k to have ANOTHER surgery. I obviously did not have another $2k after paying a total of $6k to have all three dogs teeth cleaned. And what a surprise! That growth turned into a full blown gigantic tumor that killed my dog. So thanks, team at Porter Pet. Brilliant work. Hope none of you ever work in any form of healthcare again. Actually, hope none of you ever work again period. Lick pavement for all I care.

Ash Gonzalez ☆ 1/5
Courtney Chapron-Engi

I took all of my pets to Porter Pet for years....then they closed, vanished without any notice! I have no way to obtain my pet records!! Years of being a loyal customer!! This is UNACCEPTABLE!!!!

Courtney Chapron-Engi ☆ 1/5
Shei-Lina Bundalian

I’ve been taking my pug to Porter Pet Hospital for the past year and will continue doing so. The staff are very friendly, attentive, and knowledgeable. Annie is the best! Most importantly they tend to my pug very well. When I had to make frequent visits, he would oblige to be walked by an aide without any hesitation (lol). Highly recommend their services!

Shei-Lina Bundalian ☆ 5/5
Vadim Borchenko

Terrible service. Terrible clinic , Terrible customer service. 10 days ago I took my dog for a check to find out about the growth on her leg and the limping. The doctor seen my pet and took biopsy charged me almost 500$ , said will call with results in 3 days . It took place on Tuesday 11 days ago . They claimed to be open 7 days a week . Today is Friday 29 th , still don’t have the results. Buy the most annoying situation is that I left multiple messages and I keep calling every day and leaving messages. Zero return calls back .Most of the days, they don’t pick up the phone , on Wednesday 8 days later I was able to speak to someone and I was told that someone will call me , but guess what? Nobody has called. And naturally nobody is picking up the phone on Thursday or Friday ( today ) . I love my dog more than anything and I was anxious waiting for the results. I am a medical practitioner and I treated my patients like this , there would be a serious consequences . If you care about your pets. Don’t take your pets to this clinic.

Vadim Borchenko ☆ 1/5
Bryan Quibol

They were able to see us as a walk-in and I couldn’t be more thankful. In the morning our dog was attacked by another dog in our apartment complex, and although there was no serious medical emergency required, we still wanted to take our pup in as soon as possible to make sure nothing else was wrong. The staff was extremely helpful and friendly, and the vet that saw our pup was very informative to us and assured us our dog would be okay. It was definitely a very stressful day but this pet hospital helped put us at ease and reduced our worries. We just recently moved to this area so I believe this will be our new vet for regular checkups. They are also affordable and not too expensive. Would definitely recommend.

Bryan Quibol ☆ 5/5
Patil Norma

Poet had a great experience: she's very uneasy about new settings, but everybody made her feel entirely safe and loved 💖😻 True Professionals and Protectors, Real Guardian Angels!! I also have anxieties loll and the receptionist, nurses, and doctor melted all of them away. The place is filled with warm, beautiful faces ☀️ Poet's eye is all better, it healed almost immediately!! The eye drops helped, but more than anything Poet was healed by your Love. She looked happy, totally aware that people care so much about her health 💜 Thank You with all of our hearts, we are eternally grateful to you!! Spectacular human beings, naturally gifted, genuinely empathetic, highly experienced, patient, focused, and making everyone feel like family 🪷🩷🍀 All of our love and gratitude to you!

Patil Norma ☆ 5/5
Susan Robinson

Great service and friendly staff. It was great meeting Dr. Gill before I left after having Pumpkin (dog) teeth cleaned for the first time which did require extractions and one being abscessed. They even called the next day to see if I had any questions and to check to see how she was doing. Thank you.

Susan Robinson ☆ 5/5

Information about Porter Veterinary Center

Address

Porter Veterinary Center is located at 18224 Parthenia St, Northridge, CA 91325, United States

Phone

The phone number of Porter Veterinary Center is +1 818-349-8387

Website

The website of Porter Veterinary Center is: porterpethospital.com

Contact Porter Veterinary Center

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