Banfield Pet Hospital

I simply needed the paperwork for the airlines. Noticed the next day, name was wrong. I went in to have it changed after paying over a 100 dollars just for that form not including the vet visit fee. I was told the Dr was out for the next 4 days and only that Dr could change it because it’s a government form and since she initially did it she would have to change it. I went back and had to pay the 100 fee again and got it the day before my flight. So stressful. I might as well went to another vet and received the document sooner if I was paying again. Conveniently they couldn’t find my pet insurance and I was out of pocket. Highly do not recommend for them to not be trusted. No courtesy or grace/ just rude and excuses. Wasted my time and money!

My babies (two sweet cats) had to be boarded long term after my move across country. I’m currently trying to sell my home in NV and then buying a home in Massachusetts. One of my babies wasn’t eating or going to the bathroom, the Woburn Banfield team was just amazing!!! They took her to the Bansfield Dr who said she’s just stressed (nothing otherwise causing her distress) and gave her appetite stimulants and meds to help with her stress. My cat finally came around and started eating and having normal bathroom use! The team spent a lot of time trying to make her feel comfortable and loved! It’s been killing me not to grab them up, but I’m temporarily staying with family who are highly allergic to cats, so I would have to stay at a hotel if they couldn’t stay there! My girls are safe and in excellent, caring hands until I can move and get them back!!! Thank you Woburn PetSmart Pet Hotel for being so good to my babies while I’m in temporary lodging!!!

I've never had a bad experience at this hospital. The staff are so kind and patient. The vets make sure to explain everything and there's no hidden fees. Get a wellness plan it's definitely worth it!

My dogs are always treated by name by every member of the staff. The staff and doctors explain every procedure with me and why they are doing it. I appreciate every they do for my boys and all the information that I receive from them. I have never been forced to do any procedures that weren't necessary.

I took my cat in for a dental cleaning and got a call later about him getting an X-ray or MRI before putting him under due to a condition he has. I can't recall which one, but I decided to pass since all the previous tests in the past before his dental cleaning always came back good. I was basically throwing money away per one technician since he never showed any negative signs in his behavior. I know what I said but I guess the doctor heard something different and charged me for it. I was at a loss on what to do since it was already done and I wasn’t trying to cause a scene or give the receptionist a hard time. I just know I’m not coming back to this Banfield.

My family has been using Banfield for years! They have always been great with our pups and we will continue to use them! I recommend.

The staff are fine but the company itself is terrible. Don't take your pets here and especially dont sign up for their Wellness Plan. There are a bunch of "read the fine print" details that you won't know unless you spend 3 hours reading the contract. You're not paying monthly for a plan, you're paying for a year in monthly installments, meaning you cannot cancel until that year ends. Yes, I still have to pay for the puppy under one year plan after my puppy is older than a year. If your auto-payment is blocked for any reason, they won't notify you, just issue a $20 fine. As for actual treatment, the staff are friendly here, but not nearly as thorough as I've experienced at other vets. Got my puppy neutered and they did fine, but weren't specific about his care at all. You'll have to specifically ask them if you need to know things like how long the cone has to be on, when can they eat after surgery (which you will need to know). The company's just pretty money hungry.