VCA New Hartford Animal Hospital

These pictures were all taken of my Pomeranian while we waited around an hour in total for the doctors and staff to deduce basic information about our visit like my dog's current medications and recent visits. We had tons of time for a full photoshoot. Information that should be readily accessible apparently isn't. It's in our app, they prescribed all these medications, do they delete their records after every visit? They ask what medications the dog is on and it's like...you prescribed all of them, you should know. Anyway, 3 stars for the lack of systems and records. Since the hospital moved to a corporate entity it definitely sucks more. It sometimes feels more like a sales pitch than a wellness check. Almost the entire staff that we loved has left. It's expensive, but it's a hospital and I don't expect it to be cheap. 5 stars for the staff as people. They're genuinely kind, caring and friendly. I assume they're most restricted and encumbered by the corporate structure and guidelines.

I have had 3 dogs over the years and each have come here for regular care and treatment. I feel informed with each visit, and I am in love with their Care Club plan, which is a must for anyone who has a beloved pet in their family. It covers so much of the larger costs, which can be one of the harder burdens of pet ownership.

Wanted to say a big thank you to VCA Animal Hospital. Our beloved 15 year old pup was sick. The front office staff got us in same day. We saw Dr. Cornelius and Amy the Tech. Both were great. Took time to explain everything being done and the charges for the services. They both were so good with our sick pup. Thank you soo much for showing kindness and compassion.

Overpriced paid $200+. $100 of which was for the vets time which was rushed and she spent maybe 4-6 minutes. Went there for simple deworming and it turned into more appointments that are unnecessary. Then at the front desk I'm told I can purchase a second course of profender a topical dewormer (I requested the oral route and she said we can but let's try the topical first.) Bottom the lady at the front desk said she could sell the dewormer but chose to have me get a stool sample and that's a much more expensive route then spending 40 dollars on another dewormer (profender) in the mean time my animal suffers with worms so they can make more money. People should treat others the way they would want to be treated. If they did I would have paid less and had the second round of dewormer without the stool test and the other unnecessary steps. Especially when I was extremely polite and respectful the entire time. They obviously didn't fix kushboy exotics problem. Sorry kish boy I hear ya different situations but I I know exactly what you mean good luck with your pet hope things work out

We've always had great experiences with the staff and docs here. Very kind to both humans and our animals. They are organized, professional, and very good communicators. So grateful for them. EDIT: We continue to love NHAH. They found a way to treat Gus that was inexpensive and effective.

I have two pugs, one with chronic health issues, and despite moving I will only bring them here for annual exams and sick visits. Not only is the staff always friendly and attentive, but knowledgeable as well. Dr. Cornelius always takes the time to sit and talk with me (a very anxious dog mom) and explain everything in thorough detail and answer all of my questions. I cannot speak highly enough of her and practice. It's evident how truly passionate about her patients and their families continued health and well being. I have never had any issues making or rescheduling appointments. I have never been surprised by a bill, prices for each exam / medication / procedure have been well outlined to me in advance. I will continue to recommend this veterinary practice, and Dr. Cornelius specifically, to all of my friends and family.

I have read good and bad reviews but I like to give benefit of the doubt. I have been taking my dog here for 4 years, I moved farther away drive past several other vet clinics. I won’t go anywhere else. I have a husky with horrible separation anxiety he went from destroying drywalls to sleeping peacefully in his kennel. He has a sensitive stomach and switched his diet over and he loves it and formed poops now! As for reviews of prices, Pet insurance, vet bills are high every where. if you want to get yucky care for less go do it but quality care comes at a price if you can’t afford it don’t get a dog. Read another review about an emergency, this place is not a 24/7 emergency vet clinic, they say that and suggest places to go during their off hours. Quality care, friendly staff, Dr. Cornelius is amazing and takes care of dogs like they are her own.