VCA Naper Ridge Animal Hospital

I just have to say how thankful I am for this veterinary office. Up until my dog’s very last breath, and beyond, they were the most empathetic and caring people. You couldn’t have handled the painful loss of my girl with any more grace. I appreciate every single person who took amazing care of my Poppy, from the front desk to the techs to the doctors. Thank you so much.

Very professional doctors and medical team — friendly, warm, and truly compassionate. The reception staff is welcoming and kind as well. We received a follow-up call from the doctor after the visit, which meant a lot. We feel very lucky to have found this hospital and to have signed up our dog here

At this time of my life, we have 2 young cats and a puppy. Four months ago we had two young cats and a senior dog. I’ve been going to VCA Naper Ridge for a few years ever since our last vet retired and I wasn’t comfortable with a few other places we visited before settling on VCA. I can’t recommend this vet highly enough. My animals have visited every one of the vets on staff and my senior dog used to be groomed by Nora as well. I’ll always be grateful for how my dog’s end of life care was handled by Dr. Demers. The bottom line is that every time I leave, I feel so happy and relieved that I go here. My puppy will be spayed soon and having the Care Club to make it workable to do it at VCA rather than free down near Joliet removed a tremendous amount of anxiety that I’d been having. Once again, I can’t recommend this vet highly enough.

This vet has demonstrated to me that their #1 concern is how can they separate the money from my wallet. Literally holding my dogs prescription hostage until they can run $1500 in more tests. I’m sure the cost has gone up since then. They know he is fine as they ran the tests by accident 5 months ago (I have a voicemail from the vet saying his labs were good). They refilled the prescription once since then. Now they’ve decided to not authorize the refill until we come back and pay for the tests. Stop pretending that he "needs" the tests and you just want to make sure he is reacting to the medication…you know the answer. Doesn’t matter. I’m looking for a new vet.

There are not enough words to express, how caring, compassionate, wonderful, fantastic, helpful, patient ...VCA Naperville truly is! We've been bringing our dogs here for a few years, and recently lost a pet. Even though it was after hours, they reached out and EVERYONE in the office signed such a heartfelt little something about our Jameson. We recently got a pup and still have a senior dog, just diagnosed with diabetes. This is our home away from home. They are so quick to help, so informative, and always can get us in same day! They truly are the best! Wouldn't recommend any other Vet. From the Siers household, we thank you for everything you do for our family and guide us along the way!

I switched my fur baby to VCA Naperville Ridge in 2021 and it's been the best experience. We have had many health emergencies and they are always attentive and responsive. I also love how I can hear the staff enjoying how awesome she is during procedures behind the scenes. I can trust that she's in good hands when getting her lab draws and shots. The staff enjoy what they do, and take time answering questions.

This review is long overdue. Worst veterinary place ever. In September 2024 I drove 1 hour each way to bring my foster puppies that had horrible diarrhea. I brought in stool samples for each puppy the first visit asking in fact begging to please test the stool samples so I know how to treat the puppies. I saw the vet tech throw the samples on the counter like they meant nothing. They threw the samples away. A couple weeks later I brought in a second set of stool sample for each puppy looking the vet in the eye that has horrible meth teeth and said please test the stool samples these puppies still have horrible diarrhea. She said yes I will however She did not test the samples either so I went through all that work collecting samples and driving a very long way to help these puppies and nothing. They also got kennel cough from this place. I do not recommend this animal hospital. The rescue tried blaming me for the diarrhea and I said you’re blaming the wrong person here as I’m not a vet, as i did my job and gave whatever medication you gave me. I did my job and way way more. You need to discuss this place's short comings for NOT doing their job properly. And the vet that out right lied to my face after telling me she would test the stool samples, shame in you! Don’t take your animals here please No your staff did NOT strive in taking care of the puppies not one but twice so please don’t say you strive! This facility had 2 times to make it right but failed both times. These puppies suffered because your staff failed to do the simplest thing and followed direction. It was like it was a joke to them. I didn’t mind driving far as long as the puppies got the care they needed. You must do better. I understand you don’t get paid as much to take on bills from a rescue however that is no excuse to not give the proper care. I pray your not lacking care to animals in need like my foster puppies needed. Shame on your staff. They all should be fired that were involved. That’s how passionate I feel about the situation. Update. This vet practice responded with an automated response including deflection from what really happened. Pitiful