Banfield Pet Hospital

Terrible experience. I dropped off my dog at 11:00 a.m. and was told he would be ready and vaccinated by 1:00 p.m. When that time passed and I didn’t receive a call, I decided to call them myself. The woman who answered was very rude and told me they would call "when he’s ready," completely ignoring what I had been told earlier. After waiting even longer with no update, we went in person to see what was going on. Again, the same rude attitude—she just told me to wait without giving any explanation. After another 30 minutes, I asked them to give me my dog back, vaccinated or not, because it had already been over 5 hours. It’s hard to believe they couldn’t administer just two vaccines in all that time. Ironically, when it was time to pay, her attitude suddenly improved. On top of that, the employee who originally told me my dog would be ready at 1:00 p.m. later denied ever saying that and even laughed sarcastically, which was extremely disrespectful. To make matters worse, I paid without even knowing if my dog was actually vaccinated, and they didn’t provide any proof or vaccination record. I definitely do not recommend this place. Completely unprofessional, poor customer service, and zero transparency.

I use to take my dog to Banfield and after years it seemed very pricey, the doctor's and their vet assistants didn't take time to explain things to you, we're impatient with you when trying to make decisions for your pet, and the Banfield in Murfreesboro, the lady who answers the phone, is so incredibly rude, doesn't actively listen, doesn't care what you have to say and rushes you off the phone. I wouldn't recommend taking your baby here.

PetSmart groomer NOT Banfield My Dog wasn't happy afterwards. Never had a problem with groomer before at PetSmart. Didn't trim hair on feet. Said they had nail polish when called but didn't when I got there. She wouldn't let me touch her feet afterwards.

I take my fur baby to Banfield for his semi annual care. They make sure to keep him up to date with all of his scheduled preventive care. I can always call them if Mocha is not up to his playful best and they seem to always know what to have me do for getting him back in tip top shape.

I called about 7 minutes before close just to ask some quick questions. I understand it wasn’t an emergency but I sat on hold for 20 minutes for it to send me straight to voicemail. I was told I’d be on hold "briefly". If you weren’t able to take my call, I’d be totally okay with you not answering at all, or telling me to call back tomorrow. Just wasted 20 minutes that I could’ve spent calling a different vet before they all closed.

All my dogs have been going to Banfield for years. Journey goes to Murfreesboro now. They treat her very well. The staff is awesome and I trust them with her.

I set up an online appointment for Tuesday at 2:30 because that was the 1st available on a Thursday. At about 12 the day of the appointment, someone called and said they needed to reschedule because the vet was busy so we were offered Thursday at 11:30. I arrived a bit early but there was 2 people ahead of me waiting to be checked out. It took about 15 minutes for me to be acknowledged even though there were 2 people up front. 1 guy was working and the other was sitting nearby on his personal phone. The one guy on his phone said he was training so he couldn't help after asking our name. Both guys were nice, but we didn't get checked in until after our appointment time. The front area was dirty with tons of hair and bugs on the floor. The exam room itself was dirty with a lot of hair on the floor/sitting area, and the exam table looked like it hadn't been wiped down from the previous pet. The technician and vet who did the exam were very nice. When our exam was over the tech walked us out to the front to check out but a different receptionist was on her personal phone talking and didn't acknowledge the tech when she walked up to her with our paperwork to hand off despite us and the tech standing there. So the tech checked us out herself. We had a free coupon from recently adopting a pet from petsmart for the visit itself. The exam fee is higher than other vets in the area by about $20 as was the fee for the diagnostic test that was done. I wouldn't recommend this vet office even though they were nice as there are others in the area that are cleaner and cheaper.