Banfield Pet Hospital

This place was great, but it was our kitten Stormi first visit. The Veterinarian Dr. Gamon and Sherri were amazing, they explained everything to me and my daughter and the prices are so reasonable ❤️ Our Stormi had an amazing time. We felt so welcomed

The staff and veterinarians are all professional and very kind. Like most cats, ny cat doesn't enjoy her vet trips in general but everyone at Banfield makes her visits as painless as possible.

We had to bring our Georgie cat bc he was very sick. His labs showed nothing abnormal, and the ultrasound did not show any kind of obstruction in his intestines. Within the hour we were there, his condition changed drastically! He could barely lift his head, breathing heavily and his heart was pounding. With no answers or the slightest clue how to treat him, the only option was pumping him with fluids and steroids to keep him stable while they tried every option to help him, so we decided to let him go peacefully. The vet called us about 90min later saying she was unhappy with not being able to provide us with some kind of answer and decided to do an autopsy. It turns out, one of his intestines was cut or ruptured, and that caused him to become extremely septic. If we had decided to try to treat him, he still would have passed, while continuing to suffer the entire time. With the doctor's help, we made the right choice. We love you, Georgie! Thank you to the entire Banfield team for being there! You will see us again for any vet visits!!

We have been with Banfield for a few years now. Today was the last straw. We have 7 rescue babies and several have medical needs. We picked up a stray 11 days ago. All of them are on wellness plans except this new pup. 5 attend doggy daycare. However, this is the second time that the ridiculous staff members have made comments about us having too many pets, suggesting that I find a rescue, etc . We ran a very successful rescue many years ago before moving to southern Alabama. How about you keep your hateful comments to yourself. My animals are taken care of better than most people’s children. You’d never say such idiotic, hateful remarks to a pregnant woman in an ob office, so what makes you think that someone that pays $6000 a year in wellness plans (not including other things that have to be done and checked) can’t afford another animal? It’s not your place. Learn to keep your mouth shut and be respectful. I helped a stray dog and your staff walking out mid sentence and the snide comments and disrespectful comments ("omg another dog" , "you don’t need another dog") about our pets was enough. I didn’t ask for your opinion. I wouldn’t recommend you to care for a cockroach with that attitude. I pay you, you don’t pay me.

This review is for Dr. Kraft. Our dog was bit by a much larger dog and needed to be seen urgently. She fit us in right away and was calm and confident in her treatment of our hurting dog and in discussions with us (the anxious fur parents). Her treatment was successful and our dog is completely fine. I’m so grateful to her!

Other than Joe and Liz the staff is absolutely rude . There’s no concern for how they treat pet parents and they are very snappy ESPECIALLY at the Pet Smart location . This place is an overpriced joke for the care and respect you receive. It’s almost $70 just to even be seen by a nurse to get a booster shot plus the cost of said shot . It’s never the same doctor that sees your baby either they are always in and out of the office. Would recommend finding another vet .

It's rare that I have a positive review for any kind of medical facility (human or otherwise), but my experience and Banfield was great. The receptionist was quick and professional, and did not give me the runaround about pricing - she explained every charge in detail. The veterinarians are very thorough and professional, and I was impressed by the way they handledy cat's emergency visit. They let me know what was going on in between procedures, and explained my cat's condition in a way I could understand. I'm overall very appreciative of the care my pet received here.