Banfield Pet Hospital

I had an outstanding experience at Banfield Pet Hospital in Miramar, and I can’t say enough great things about the team there. I brought my dog in for a suspected ear infection, and from the moment we arrived, the staff was warm, professional, and attentive. First I was seen by the Nurse: Ray and he was absolutely phenomenal. He took the time to thoroughly examine my dog and, more importantly, patiently showed me how to properly and safely clean my dog’s ears at home. He didn’t rush through the explanation and he made sure I understood each step and reassured me that we were already doing a good job. That kind of care and encouragement truly makes a difference for pet owners. Dr. Barretto was equally impressive. He was incredibly gentle with my dog and explained everything step by step so I felt completely informed and comfortable with the treatment plan. You can tell he genuinely cares about his patients and takes pride in providing thoughtful, compassionate care. Overall, all the staff at Banfield Miramar are wonderful, kind, knowledgeable, and truly dedicated to the well-being of the animals they treat. I’m very grateful for the experience and highly recommend this location to anyone looking for exceptional veterinary care.

Our cat lost her vision and we went to them for help. They referred us to Eye Guru and told us to follow-up with them afterwards. After our vist with Eye Guru follow-up with them as instructed. Nothing was accomplished at the follow-up visit and they referred us back to the eye specialist. It just seems they don't know what they are doing and we just keep spending money going back and forth. We are done with this place!

I had a very disappointing and heartbreaking experience at this Banfield location in Miramar. I came in urgently because my dog was suffering, and instead of compassion or support, the person at the front desk was extremely cold, unhelpful, and completely lacking in empathy. When you walk into a veterinary clinic with a pet in distress, the minimum expectation is human understanding — unfortunately, that was not offered here. The attitude felt desensitized and almost dismissive, which only added more stress to an already painful situation. If I had to choose again, I would go to any other Banfield location except this one. The human element here was missing entirely: zero compassion, zero understanding, zero empathy. Our pets deserve better, and so do the people who love them.

The doctors, nurses, and front desk team are wonderful, kind, patient, and genuinely caring. That said, I was disappointed with the experience at the management level. The interaction felt unnecessarily rude, and considering the high bill even with insurance, it was concerning that one of my dog’s prescribed medications was not included. When it comes to a pet’s recovery, accuracy and professionalism are essential. I share this with respect, hoping it helps improve the experience for future clients, as both pets and owners deserve attentive, complete, and respectful care.

I have to discourage other cat owners from going to this location. Overall they did not seem experienced with cats. My records from the visit are missing any information regarding the main reasons why we made a visit. My cats’ weights were also recorded incorrectly, then changed twice, and still wrong. One of my cats is elderly and losing weight, so getting something that basic right really mattered to me. I would imagine it also matters for amount of medication they would need. When I asked for guidance on caring for an older cat, I received vague answers and little real help. They also repeatedly tried to switch the conversation to Spanish. I don't speak it often I am not as fluent anymore, and it takes me longer to understand things in Spanish. I explained that I prefer English, yet they continued to push Spanish anyway. This was frustrating and stressful, especially since I was paying for clear guidance about my cat’s health. Overall, not a good experience for cat care.

The last several times we’ve brought our dogs in, we’ve had to wait an unreasonable amount of time only to be told that the doctor is too busy to come out and see us. Instead, a technician takes our dog to the back and then returns them to the room without the veterinarian ever speaking with us directly. Each time we’re told it’s because they’re handling emergency visits. Today, we called as soon as they opened because our dog hasn’t been feeling well and we were hoping to bring them in for an emergency visit. We were told they were fully booked and refused to see us. The lack of compassion and customer service this time and during previous visits has been extremely disappointing. Unfortunately, based on our repeated experiences, we will not be returning to this location.

I have been their customer for years. The last time I went, last Saturday the costumer service was not to the normal level I'm used to. My appointment was for an 8 AM drop off. I went a little early, the door was open so I went in. The woman checking me in said I was 45 minutes early for my 8:15. I told her my appt was for 8. T had to weigh the dog and the scale is next to her workstation. My dog loves people so she was on two legs trying to sniff the woman. She was staying away from the workstation, she acted like she didn't like dogs. She said well you're early to take a seat on not ready for you. Ok, only after we moved away did she go back to her computer. The tech comes in and speaks with her. She said again he's here for an 8:15. I said no, I'm here for my 8 am appt. We exchanged a few more words. The tech finally came and took my dog. She was pleasant. They called me and said we stayed a series of vaccines that require regular boosters but we never have the booster so you have to start all over again. You think they would schedule the future visits on check out. Obviously didn't happen.