The Vets - At Home Pet Care LA

I scheduled an appointment with The Vets and had an awful experience start to finish. The website promised a $135 first visit discount which the provider subsequently did not include. When contacted, customer service acknowledged their mistake and promised it would be resolved shortly, then proceeded to waste my time for months without any refund. Eventually they stopped responding entirely and never refunded my money. On top of that, the vet service itself was among the worst I have experienced. They did not even attempt to weigh him and just asked me what I thought for his health chart, mislabeled him as not microchipped when they didn’t even ask me, did nothing and said nothing about the health concerns I raised, and then proceeded to never follow up about the anti anxiety medication prescription they spoke to me about, even though I sent texts after to check. An absolute embarrassment of a company, and I would never use them or recommend them in my life.

I highly recommend The Vets, Dr. Marshall and his assistants. He is an excellent doctor who diagnoses with great knowledge, method and precision. My cat Gift was treated very well, with as little stress as possible, very sophisticated medical equipment, tests and medication. It's easy to communicate with the staff for reservation. Thank you very much The Vets.

Great experience. I have small dog and an outdoor cat, would have been tricky getting them both to a vet. I loved that this service comes to you. The dr and his assistant could not have been kinder. They were gentle and loving with the animals and also very thorough in their examination. I felt like we were in very good hands. Will def use them again.

Dr Singh and her assistant were very knowledgeable, thorough, kind, and patient when handling my cat during his wellness exam. My boyfriend and me were very satisfied with the services rendered and the convenance of at home care is a huge plus for us and for our pet as well. We will be staying with The Vets for all future exams and pet care needs.

I highly highly recommend the Vets. Dr. Gonzalez was amazing!!! She took the time to examine my cats, and made them feel comfortable. It's easy to see that she cares about animals and their wellbeing. I will 100% book with The Vets again in the future. The scheduling and communication was easy!

The thoughtfulness, attention to detail, and general quality make The Vets the best veterinarian experience I’ve had so far! A little overpriced but it’s worth it overall. Especially since my dog has difficulties being around other animals.

UPDATED: While I was extremely impressed by the first visit(s) from The Vets, my impression of them has gone downhill from there. My cat was sick and I scheduled an appointment for 4:30pm on a Friday afternoon. Two hours before my appointment was to take place, I received a call from their schedulers letting me know that they were canceling my appointment because they were "running late". I have never gone to a veterinarians office and have them not keep my appointment because they were running late, but that is exactly what this business did. They rescheduled me for Monday afternoon, understanding the reason for my appointment was because I had a sick animal. The day of my appointment, they once again called to cancel my appointment because of scheduling issues. When I mentioned this was not a good business practice and I had a sick animal, I was offered a $50.00 Gift certificate. I explained I did not want a $50 gift certificate, I wanted a veterinarian to examine my sick cat. I am absolutely, completely disappointed in The Vets. I have now made an appointment with an actual brick and mortar Veterinarian service. A mobile veterinarian service might be fine if it’s run correctly, but canceling two appointments, both just hours prior, for a sick animal doesn’t work for me. **Dr. Marshall still remains one of my top vets ever. I will 1,000,000% always recommend him. FIRST VISIT: The Vets were absolutely amazing in every single way!! I cannot say enough good about them and the service they provide! Not only was it easy to schedule the appointment, but The Vets sent reminders and time/scheduling several times prior to my appointment, which was very helpful. The appointment itself couldn't have been any better! To have a veterinarian (and tech) come to your house was the best! No more having to deal with getting animals into carriers or into the car, driving to the vet and having to wait in the reception room for your turn. The Vets show up at your house at the allotted time and it's all about you and your animal. It's literally the difference between flying first class and the main cabin. Dr. Marshall was our vet, and he was extremely knowledgeable, respectful, and gave us (and our cat) his full attention. This vet clearly loves what he does! The vet tech who came with Dr. Marshall was equally as wonderful and incredibly efficient. 1000% recommend The Vets! 50 thumbs up!!