Metropolitan Animal Specialty Hospital Outpatient

This review took me months to write. I lost my pup Ahri in January of this year, but in truth I was losing her to a well advanced cancer 6 months prior. Dr. Dicovitsky took care of her and gave me 6 more months of time. 6 more months of eating and playing and daytime napping. And when I finally brought her back in, unplanned and very last minute, Dr. Dicovitsky took time at the end of a busy clinic day to help me send her off one last time. I will be forever grateful to the patient and kind staff at MASH who showed her so much love.

Love the vets and techs, they really care for your pet and take time to answer your questions. Labs are more affordable anywhere else. Parking is limited but I have never had an issue. I still take my baby here!

No one wants to hear that their pet needs a major procedure done. My dog luna needed extensive periodontic surgery. I was terrified. They texted me during surgery to let me know she was doing great while under. Then when she was finished. I wish I didn't need their services, but I'm glad they were there. It is an expensive place, no doubt, but my dog is worth it. I'm glad I chose them after doing research.

Very nice! I took my mother's cat to the dentist and instantly felt welcomed. When I got to the room, Beloved's name was written on the whiteboard. All the employees were extremely kind and I received all the information from the dentist necessary to provide the best care for Beloved. The cost was expensive ($225 consultation), but I felt like it was worth it for the excellent care and information provided. Thank you all so much!

We took our family cat Flea here to get treated for a sudden bleeding in her eye a few months back. After taking her to our neighborbood vet and being told we might have to consider an invasive eye procedure, things were seeming bleak for our little cat's vision. However, being that their facility was not fully equipped for eye specialty care, the doctor recommended taking her to see an ophthalmologist for a second opinion. Thankfully, once we found MASH Outpatient Hospital, our experience helping Flea with her recovery was exceptional. They were able to quickly schedule her in and with their specialty equipment, were able to give us a clear understanding of her eye condition. Dr. Stonex was thorough in explaining that Flea has a congenital eye condition that puts her at risk of glaucoma and that she would only need prescription eye drops to recover from the bleeding. With each exam, Dr. Stonex and the MASH team handled Flea with gentleness and care. My only frustration throughout my whole experience at MASH was when Flea had to get her eyes dilated. The doctor did explain that the dilation medicine would leave a bad taste in Flea's mouth however, I felt underprepared for the reaction she had and the amount of cleanup there would be from her salivating. I would have appreciated the extra thoughtfulness in providing us with some paper towels or wipes to keep her clean however, it might've been that Flea only started salivating excessively only once we left. As of now, Flea has returned to her stable condition and overall, we are very thankful for the exceptional service they provided us with and for getting Flea back to her normal self!

We arrived on time and were greeted by friendly staff. Shortly after arrival a tech came to us and informed me that my dog would be taken from me to be examined and I would meet with the doctor after. A while later I was taken into a cramped dirty room to wait. Because we were referred to Dr. Ganz I was looking forward to meeting her and was really taken aback by how aggressively she came into the room and skipped any pleasantries. She immediately told me my dog was miserable and would repeat that several times in the first few minutes. It felt very accusatory and insinuated that I wasn't caring for the dog even though he gets very regular care from our vet and we immediately made the dermatology appt when it was suggested. Of course he's miserable, you've taken him away from his favorite person in a place he's never been, you're poking and proding him, and obviously he's sick that's why we're here. She wasn't aware of any of his medical history even though I had to complete 2 different patient forms in advance of the appt stating his medical history and prescriptions. In addition, I had our vet send full medical records the day I made the appt (I was copied on the email), more than a week prior to this conversation. Nothing had been reviewed. After a long and intense interrogation of questions, when she started to understand the true picture of his health and care, she finally seemed to soften a bit realizing the complexity of his medical needs. I was impressed by her knowledge and experience and I appreciated that she had real answers to my concerns around immuno-suppresant medications often recommended for severe dog allergies. The appt ended abruptly and I was told to wait downstairs. I waited another 20 minutes for a tech who brought me a bill which had charges I had not reviewed or agreed to before testing was done. It definitely had tests I don't feel were necessary. I was told to sign and pay before my dog would be returned to me. I have no idea where he was kept, who had access or what was done to him. I paid and waited another 10 minutes to be reunited with him. There was what looked like blood on the lobby floor.

This review is specifically about our experience with euthanasia at this hospital, specifically conducted with MASH outpatient oncology (Dr. Dicovitsky and her team). This was our first time having to make the difficult decision to say goodbye to our sweet cat, Cubby, and I hope it may help others facing this incredibly awful decision. We knew nothing about the process and if we knew what we did yesterday during our experience, we would have gone somewhere else to say goodbye to him. Cubby saw Dr. Dicovitsky for a consult when he was first diagnosed with lymphoma last week. She was comforting and knowledgable, and mentioned when it was time to say goodbye she could do it at MASH. On Sunday, we called to make our appointment for Monday with Dr. Dicovitsky for euthanasia. On our call, we asked the front desk if we could receive an estimate on the cost of euthanasia (we have paid so much to MASH already for his treatment while he was sick, and we wanted to be prepared so we weren't shocked with the price during such a painful time). The front desk assured us that they would email us the estimate ahead of our appointment. This email never came. On the day of, we hoped for a gentle environment to say goodbye to Cubby. Instead, we waited in the waiting room 10-15 minutes before being brought up to the room. The room brought no comfort, it was the small dermatology room with the bright lights and where the walls are so thin that you can hear everyone's conversation and laughter outside. There were no tissues in the room. We had to ask the doctor for tissues as we were already crying. After about 5 minutes of waiting, a technician came in to tell us about the packages they offer. I forget the details of the first two packages, but for about $50-$150 you don't get the remains of the animal back. There is one package where you do get the remains + a paw print + nose print delivered to you for $275. Because we wanted our boy's remains, this was our only option. On top of this, we needed to pay $150 for a "consult - oncology recheck" with the doctor. I don't know why we needed to pay this, he was not examined. She did not consult with us. She only performed the euthanasia. You also pay $285 for "Euthanasia + IVC", $32.67 for "no charge euth + propotol", and 8.86 for "Medical Waste Disposal Fee". In total, we needed to pay $751.53 to say goodbye to our cat. I'm not sure how much other places are, but this cost seems absolutely bonkers. We signed the paper because at this point, we were already there and he was already in pain. We had no other choice. After 5 more minutes, another technician came in the room as we're weeping. All she said was "I'm here to collect payment". Shortly after, another technician came to collect Cubby to bring him in the back and put in the catheter. After about 5 minutes, she came in with the catheter on his back leg and put him on the table (we brought our own blanket - they provide their own but it made it so much more comfortable for our cat to use our own). I thought he would have been sedated, but instead he was anxious and tried to jump down from the table. I begged one of the technicians to call the doctor in right away because instead of it being a calm environment, he was scared. Dr. Dicovitsky came in about 5 minutes later to perform the euthanasia (one injection is like anasthesia and makes them go into a deep sleep, the other injection stops their heart). She was the nicest part of this experience, which is why we wanted to make the appointment with her in the first place. However, we strongly believe that any other non-MASH vet office would have made this devastating experience a little more comforting. If you're needing to make this same decision, I'm so sorry for your loss. It's a humane act of love for our suffering loved ones, but that doesn't make it any easier.