Little Rock Veterinary Clinic

UPDATED: answer below is Completely false and I have all of the paperwork to back this up which I have submitted to the state also. Only after trying to get my credit for 6 months, Did I have to tell Christie that I was out-of-state because she refused to process the credit. Also it's so strange that the day before they post this review her daughter personally reached out to me on Facebook begging me and apologizing to me for everything that has happened. not go here!!! I WAS a loyal client for over 5 years, service, options and especially the front desk has been in steady decline to the point that I have been kept on hold for over an hour only to be admonished that if it was "that bad, I would have hung up and gone to emergency". I have been billed for treatments not done and when I went to the next vet, they were horrified and also cost 1/3rd the price without the attitude and much more treatment options and compassion. Everyone i recommended has also left with the same independent experience. The Dr. Is knowledgeable but her "assistant" and esp front desk sitter will be the death of her business and maybe your pet. DO NOT GO HERE, feel free to direct message me and happily I can go into further details. Read the other bad reviews.... all the same issues. I have reported to the board.

I was an absolute mess and thank you Christie for helping me, Dr. Reynolds and her staff are amazing

I’ve only had 1 interaction with this clinic and it was AMAZING! Their customer service is out this world. I called for an emergency and Christie sprung into action. I will forever be grateful!!! Looks like Minnie has a new clinic home.

She took me in on a Saturday when I didn't have enough money for emergency services. Am soooo thankful. She is now my new vet. Thank you for truly caring about our babies.

I was absolutely impressed from the start when I made the appointment over the phone to the time we left the office. The front desk, Christie, expressed genuine concern and had an exceptional friendly disposition. Dr. Reynolds’s was awesome! Courteous, knowledgeable and down to earth. Our puppy was examined, tested and given antibiotics for less than 1/2 of quoted price from other vet clinics. Before leaving I scheduled a follow up appointment for our puppy and a new patient appointment for our cat. I’m pleased to say that we’ve found our veterinarian!! Great customer service, low cost, great service and clean facility.

Called to book an appointment. I was put on hold for 8 minutes. I figured maybe they forgot about me? Called back. They put it right on hold again, then straight to vm. They must be at capacity. Found another vet. Booked an apt online. This might be a front business ? Or don’t need new clients. If so post that online and people will stop calling.

Unfortunately after a couple years of going to this clinic, I’ve recently had to move. My last few recent times I’ve gone and/or called, it’s been a negative experience. When I call, the lady on the receiving end is rude, and seems annoyed to answer any questions or concerns I may have had about my pet after treatment. I wish I could say that was the first and only time she was rude, but it’s almost anytime I’ve called. I can recall on three separate occasions that’s left me in tears, I care a lot about my animals, as to why I take them to the vet regularly to keep them in the best health I can provide, but to make me feel bad/dumb for not knowing what to do when things get bad with one of them and cut me off anytime I express my concerns or had a question is entirely the opposite experience/service I should be receiving or any customer at that. The vet herself, usually is nice, but for example: I did have to raise my voice on one occasion to ask to not be talked to like I was dumb or like I didn’t care about my pet and to just give me the solutions to fix the problems I came there for… I obviously care a lot if I’m going to the vet to get it resolved, the extra stuff being said and how it was being said was off putting and ultimately resulted to me being in tears in the exam room. Unprofessional, stressful to deal with, and rude. Made an appointment and got all of my questions answered with a new clinic today, and wow, polar opposite experience. Very nice, very helpful (happy to help even), and answered my questions/concerns.