Banfield Pet Hospital

Been taking my mini poodle to Banfield the Largo location for 10yrs now, they have been very good to my pup, he will be12 this year

It was the first time taking my Dog Maverick to Banfield since moving to FL. I was very happy with the service as well as the cost! I did sign up for a monthly care plan which gives me a discount every visit!

I been taking all our dogs to Banfield for years. From the front desk to the dack room you're pet is in the best hands. We can always trust them . It really helps having the insurance big savings.

My little pug loves going. The care team is great. They take great care of her and are informative.

If I could give 0 stars I will. I made an appointment a week ago online and even called in to make sure I did everything right and the lady I spoke with said everything was good and even asked me to move my appointment up to 8am instead of 10am and I agreed even though it was early on a Saturday. Well Saturday comes around and I’m the first person there and when the lady at the front desk goes to check us in she can’t find my information in the system so I pulled up my confirmation email and verified I was at the right location. She goes to the back to talk to the nurses all the while my dog is freaking out and when she comes back out she goes on to tell me that since they can’t find me in the system they can’t do anything for me but I could wait until 3pm to get seen which would not have been a problem if she didn’t go on to say " we believe it would be in the best interest of your dogs mental health and your mental health that you don’t wait" mind you I was sitting there patiently waiting and petting my dog. The whole ordeal was unprofessional and honestly kinda of judgmental. Horrible experience 10 out of 10 would not recommend.

If you want to schedule an appointment at a certain time and have to wait 20 minutes or more after your scheduled time to be seen, this is the place for you. I’ve been to several Vets in the area and never had so many waiting issues for appointments. Even something as easy as a follow up check up is a mission at this location. Went for a follow up and had to wait 20 minutes to be seen after I had asked why it was taking so long I got a response with a bad attitude. When I also expressed my disappointment to the tech seeing my dog she also gave me attitude and a half baked excuse, the more concerning part was while giving me the terrible excuse she admitted that they had a call out. Not sure how less patients equals falling behind schedule wise? I knew they were full of it because while I was waiting I could see all the ladies in the back just talking up storm while the front desk lady was being bombarded with customers and trying to do 4 things at the same time. It’s disappointing that they have the audacity to give terrible excuses to your face and not trying to hide the real reason why things are taking an unacceptable long time for something so simple.

Thank you for taking such good care of my Bosco. I am so glad I took him to a place that cares.And cares for the people and their family furry members. The medical veterinary staff that you have. There are fantastic. The stores staff always are very helpful in smiling. All the time I am so grateful. Thank you.