Alpine Animal Hospital

My dog broke his femur on a Saturday, and we called Alpine Animal Hospital seeking emergency help. We were told they would not see us because we were not existing customers. Having a pet suffer a serious injury and being turned away during an emergency was extremely disappointing and stressful. I understand clinics have policies and capacity limits, but refusing care for a dog with a broken femur because we were not already established clients was very upsetting during a critical situation.

Dr. Dana and her staff exceeded my expectations during a terrible visit, that ended with having to put my best friend down. That was my first time there, and unfortunately my last but… wow, I felt the love from strangers supporting me in such a sad, dear, vulnerable moment. I’ll never be able to thank you ladies enough.

I have been taking all my dogs here for 17 years now and have always been treated with kindness respect and compassion. They have been with us through having to put 2 of our dogs down and they have been so kind to us always. They sent sympathy cards and their paw prints to us. I will never go to another vet.

I have been taking my White German shepherds to Alpine for over 12 years. In that time, I have always been treated with compassion, care, and professionalism from both the front staff and the doctors. They saved one of my girls on a Saturday years ago when none of the other 7 vets in town would even pick up the phone, or were even available. That kind of service is hard to find. I have Dr. Beacom now treating my 12 week old pups, after caring for and euthanizing my last two 11 year old's in this past year at differing times. Alpine's compassion and care for my elderly girls, who had been pups when they first saw them, warmed my heart beyond words. They sent me flowers, and a card, and also gave me my babies cremains in a nice wooden box. They put out a candle when a pet is being put down, asking for prayers at that time. Honoring the pet that is passing, and their parents. I will never go to another vet, no matter the cost. When you find a vet that truly cares, stick with them. I highly recommend Alpine and Dr. Beacom. You may find cheaper prices, I haven't checked, but I do know Alpine has saved my babies a few times, and I know that they also have allowed my babies to pass from this earth in a swift and pain free manner. They have always answered the phone in an emergency . Nothing else matters to me. They will price match meds too.

I rarely leave reviews, but this experience was concerning enough that I feel it needs to be addressed. I brought in a sample in the morning and had an appointment later that day to discuss both potential Giardia symptoms and a paw injury. We agreed to wait on medications for the Giardia until we had the sample results and hold off altogether for the paw. Two days later, with my dog’s symptoms worsening, I called for an update; only to learn the sample had never been sent. Instead of an apology, I was met with a dismissive response, as though the miscommunication was on my end. I was told I wouldn’t be charged for the test (which, of course, was never done), and only then were the medications filled after I explained how sick my pup is now. When I arrived, no one acknowledged the mistake or made an effort to ensure things were set right. I’ve since switched vets. My hope in leaving this review is that the clinic takes this as a reminder: mistakes happen, but what matters is how you handle them. A simple apology, accountability, and care for both the pet and owner would go a long way.

We've been taking our dogs to Alpine, for both vet services & boarding, since 2018. I can't say enough good things about the care they've given our dogs. I mean, when our fearful, reactive dogs trot in to Alpine with tails wagging, that says it all. Thanks to all at Alpine Animal Hospital...we appreciate you.

So happy with our emergency visit, our Golden was seen right away, put under, and given stitches for a big gash on his wrist. They were prompt, professional, and explained everything from the procedure to bandaging to what we need to do to help him heal. We are so grateful for their help and for taking such good care of our dog!