PetSmart Veterinary Services - Kissimmee

Yesterday I had an emergency with my dog and had to make a sudden appointment. Even over the phone before I arrived, I was treated with care and honesty. I cannot thank the nurse and dr enough for taking such good care of my dog named Casper. They explained everything thoroughly and were very personable. I hope they get to see this review. I am very grateful.

This place is horrible. They dont have common knowledge on pets. My cat was having symptoms that were consistent with either a UTI or blockage and they told me that he had neither and was stressed. Not even 12 hours later, didn't even get to give him the medicine they prescribed (wouldn't have helped anyways) he was in emergency surgery with a blockage and a bladder full of blood and almost DIED. I called and asked for my money back because THEY ALMOST KILLED MY CAT. I wouldn't trust them ever again. The emergency vet LAUGHED at the meds they prescribed and told me that they were nausea meds and a "pain reliever".

Brought my new puppy here 48 hours after getting her cause you had a cough . The vets and vet assists here was so nice . They break all tests and cost down and go step by step instead of all at once and not necessary testing . They was able to tell me things the breeders vet misdiagnosed. Amazing people . Fast forward to today my puppy passed away a couple days ago and I brought her there to be cremated . They was very sympathetic took my little puppy and sent her to be cremated . Very commutative the whole time and patient as we said our good byes.

We have a helpful experience at EVS at petsmart. The team was professional and caring. It was great that was someone speaking Spanish; my husband felt comfortable and able to communicate.

It was a great experience to see and felt how much care my pet received through all she's been thank you Veterinary Emergency and pet smart for your kindness and consideration for all you've done for my dog angel 😇

I was unhappy with there customer service, first told me she will be able to live and then to be told my dog wouldn’t make it. Was then told the cost was one price but then charge another amount. Don’t bring your dog here. When I picked up my dog ashes no emotional support was provided was just given the ashes and they just walked away like nothing.

Such a great experience here I would recommend anyone whose fur baby has an emergency. I had originally taken my dog to another vet as an emergency and I waited hours to get any answers which I paid almost $100 for and at the end of it they came up with no answers. The following day my dog was having the same symptoms and I was recommended this location, I had called and was told to immediately come in. The process to get Teddy in was super easy and fastest I’ve ever experienced. The Dr and Tech were such great help and answered all my questions and concerns. They verified what I knew, that my dog most likely ate something toxic and the Dr heard my concerns and confirmed he very likely did since he was showing those symptoms. Compared to the vet I took him before they thought it was his liver and I knew it wasn’t even after I had expressed he might have eaten something toxic. Anyways 20/10 I recommend here 😊