VCA Veterinary Emergency Service

My sweet girl, Keira, collapsed last week and I took her to VCA in Janesville hoping for the best. From the minute I got there, from the receptionist, Heather, the 2 vet techs (I wish I had gotten their names) and Dr. Duane, we could not have been treated better. The techs came out to get her out of the car for me and she was taken back right away to be assessed. I was brought in a room not long after where Dr. Duane told me she was critical and explained everything and answered all my questions with the utmost compassion. Due to her condition, I had to make the tough decision to say goodbye to her. Everyone there was so sensitive, compassionate and patient. I was able to spend as much time as I needed with Keira until I was ready and she passed peacefully. The techs were very sweet and respectful when they came to take her away and even gave me a hug as I did not have anyone with me and I was a total mess. I just want to say thank you all for taking such good care of my girl for the short time she was there. It is appreciated more than you know. I also received a sympathy card in the mail a few days later with hand written sentiments from everyone there which brought tears to my eyes (again) but meant everything to me. Thank you. ❤

We knew our time was coming but we didn't think it would come so fast. I called ahead to make sure this was something they offered. We got all the clerical things out of the way. When we arrived we got put in a room so we could share a few more moments with our boy. The vet tech brought in a last meal and he loved everything in it. We took some time to tell him he is the goodest, sweetest boy. We were ready when the Vet came in to administer the meds. First he fell asleep, then his little heart stopped. Hardest thing we've ever had to do. We appreciated the kindness from everyone. Thank you for doing what you do. And thank you taking care of our boy.

We were treated with compassion, patience, and kindness on one of our hardest days when we unexpectedly had to put our sweet Darcy down. Everyone we interacted with was professional and gave us as much time as we need to say goodbye.

Visited this Emergency Vet for my cat who was having upper respiratory issues. Was greeted by amazing staff as soon as I walked in the door, they were all so kind! They treated me and my pet with nothing but respect and compassion. They were very reassuring and extremely patient with me…as I tend to have a million questions. I didn’t feel rushed and even with my millions of questions, they never made me feel ‘dumb’ for asking anything. We were seen by Dr. Duane, she was so kind and welcoming. Very thorough in her explanations too! Highly recommend this place for anyone who has a pet that needs some unexpected medical attention. They’re amazing!

Had a very bad experience at this clinic. Wait time was horrible but kind of expected that. The receptionist was very nice and compassionate but once we got to the back was treated very rudely. Our dog was scared and nipped one of the techs which we felt very bad about 45 mins later the vet came in to scold us over this and complaining that now she is down a staff member. Um hello do you want to know what wrong with our dog. One more hour in the little room finally comes back complaining that now they will have to figure out a way to sedate the dog to do exam. 20 more mins tech comes in wants us to lasso the dog when we hesitate got eye rolls and heavy sighs along with looks of discust. We ended up having to put our dog down which was heart breaking and the staff being unprofessional and down right rude made the experience even worse. You would think for the astronomical fees they charge the company might train their staff how to treat people. Other people that were there had the same complaints everyone was talking about it.

Waited 4hrs, lobby completely changed over by the time we were seen. Was told we were next in line 2 hours before actually being seen. Worst of all, we waited 4 hours for nothing. Once finally in the room, we were told there's nothing they can do for aggressive malignant tumors (growing quickly everyday). This could have been explained upon arrival.

We had to bring our Standard poodle because of abdominal bleeding. They were so compassionate and knowledgeable. We couldn't save Max but I am glad we came to them.