Banfield Pet Hospital

Do NOT bring your dog here. I simply wanted my dogs nails trimmed and of course this purely for profit vet needed $400 dollars worth of BS vaccines and shots to do it. Immediately after the shots my GF calls and my pugs face is so swollen that she’s bleeding through her skin and has shallow breathing. They’re extremely lucky that my dog didn’t die. The issue is my dog and your dog doesn’t need this unnecessary poison. The dog doesn’t NEED anything but they NEED your money so they put your animals at risk. Then to top it off I get my dog back with a $400 bill and nails clipped on 2 of 4 paws. We didn’t look up this office but I wish I had because the reviews are consistently bad for a reason. If you love your animals stay away.

I brought my dog in for a scheduled vaccine appointment and left disappointed. The front desk did not acknowledge me upon arrival, and there were noticeable cleanliness issues -- visible urine near the front area, a dirty scale, and pet hair on the exam table. After waiting about 20 minutes, my dog was taken to the back for the exam. I never saw or spoke to the vet at any point during the visit. An ear cleaning was recommended, but I was told it would take a couple of hours due to consent verification and other appointments. For a routine visit, this felt excessive and poorly communicated. I chose to leave and go elsewhere. I do appreciate that they did not charge the exam fee. However, overall the experience felt transactional rather than professional. I hope the clinic improves cleanliness, communication, and client interaction standards.

The man working the desk was very short and rude with me. I had a question regarding a glucose monitor for my cat. I am trying to find a vital health care device for my diabetic cat as soon as possible. I was not shown compassion. Do not bring your baby to this corporate entity, they won’t care for them as an independent vet would.

I should have trusted the reviews, but I was desperate to get my dog, Jonah, seen for his itchy skin infection before the weekend. I booked Jonah’s in-person appointment for Friday. When Friday morning rolled around, I received a call saying that the visit would be a "drop-off" visit. Having no other option, I decided to proceed with this "drop-off" visit. After I dropped Jonah off, I waited for 2 hours with no update. I decided to call and they said that the vet hadn't seen Jonah and that there were several dogs in front of him. I felt bad leaving Jonah there for such a long time, probably locked up in a kennel. I immediately went to pick him up and decided it was best to take him to his normal vet after the weekend. I will never return and would highly recommend avoiding this clinic.

This place is garbage. They quoted us surgery for our dogs kidney stones at $3343.43 and when we paid $1,300 down on that they tried to add another $1,000 on the price when we picked up our dog! When I refused to pay the extra $1,000 they added for no reason they took my dogs meds back. Like she just had surgery and they sent her with no painkillers or antibiotics because they added $1,000 and said nothing we had paid towards the surgery counted. I'll never bring another animal here. These people are trash! Dr. Heath straight lied to my wife and to my face!

I’ve had wellness plans through Banfield for the past 12 years and have lived in 3 different states with my dogs. This is the worst facility I’ve ever been to. Their lack of follow-up consistently puts my pets in danger. Most recently, one of my dogs (12y.o.) needed a referral to a specialist. Banfield promised to put the referral in within 24 hours; it’s been over a week and the specialist still hasn’t received a referral. The lady at the desk can’t do anything and just takes my number down for the manager. Meanwhile, my dog just has to wait and suffer. And this is the second time they’ve done this. A few months ago, our other dog had radiographs (X-ray scans) and it was WEEKS before I was able to get in touch with anyone to receive the results, though I paid for results to come within 24 hours. I don’t get the feeling that this location truly cares about my pets at all and it’s so saddening. This location needs to be closed.

This is one of the worst Banfields I’ve ever been to. We moved from Florida and the experience we had with our last location was like night and day. I’m not sure if it’s because this location has a higher traffic volume but they made us feel like our dogs were just a number rather than patients. Every single time we brought them in we were spending $300-$500 MINIMUM. They can never figure out what was wrong with our dogs the FIRST time around. It always felt like nobody knew what they were doing, especially the techs. Which was very annoying because speaking with the actual vet is always a hassle. When we’d ask the techs questions they would sound/look confused and say " I’m not sure if you’d like I can speak with the vet and call you back. Or I can schedule a consultation so you can come in and speak with the vet"… After already bringing my pet in and having our dog there for hours.. so we’d end up having to bring our dogs in for another "Consultation" just so we can speak to the vet, who already saw them because the tech’s were not able to answer our questions and would never call us back… and when we’d pick up our dogs after them being there for hours it was always like we were being thrown the medication, bombarded with information, then rushed out. If you even try to ask the front desk people questions your met with blank stares and somewhat of an attitude in my opinion. We always had to do our own research and share with Banfield what we thought was wrong with our dogs so they could properly diagnose. Unfortunately our dog became very very sick at the beginning of the year. After months and month of taking him in, rounds & rounds of tests, thousands of dollars spent, emotional damage of having to see our dog decline so fast, lots of back and forth from techs & vets…. We unfortunately had to let him go after they prescribed him a medication that he had a negative reaction to after two days of taking… They did warn us it could happen, but after so long of him struggling we were hopeful it would help. Unfortunately, it was too late and he was too weak. We’re not blaming them for his loss but we feel the lack of communication, lack of care, & lack of knowledge led him and us to suffering from many many months. We would never recommend this location and honestly after this experience, Banfield to anyone. Last thing we’d like to add is that Dr. Heath is one of the most unprofessional and insensitive vets we’ve ever had to work with.