Banfield Pet Hospital

This is an updated reviewed from MY experience with Banfield on Shepherd. I started bringing my sweet baby Pierre in about a year or so ago and from the moment I switched to this location it was definitely my favorite. It was a little out the way from my house but I trusted the staff here. They knew my baby as soon as I would bring him in and I always left the desk laughing. Ella and Kourtney are the dynamic duo they need at the front desk because they always had me cracking up. I had to put my baby down last week after 17 years and the love and support I’ve received from this location has me crying ugly tears. They gave me all the time I needed to say goodbye. I received a card in the mail with a print of my baby’s face and signed by the staff. When I tell you this felt so amazing that he was so memorable and loved. I can’t thank this team so much for all their help, kind words and support. Thank you 🙏

Make sure to mention the coupon for a free first visit. They were very nice and the doctor diagnosed my cat right away and the medicine he prescribes helped her heal super quickly, it was pretty affordable too!

Nurses and Doctor were great. They took time to answer all my questions and concerns. They explained a few times the post surgery steps and care to give to our dog. I love that they always do a check up call the next morning. Our dog is totally up and running the day after.

I took my cat to this clinic twice for serious symptoms (blood in stool and a strong foul odor). After two paid visits($400), they failed to diagnose anything or help her condition. I immediately took her to another vet for a second opinion, and she was diagnosed right away and treated appropriately. That alone speaks volumes. This clinic wasted my time, a lot of money, and delayed proper care for my pet. If your animal has ongoing or serious symptoms, do not rely on this office!!!!!!! I suggest if you’re a victim as well you go get a second opinion elsewhere.

They were so sweet to my baby Lambchop. I went in because he was real itchy and got hotspots and I loved it so much that I got him on a plan for his yearly shots and flea and tick prevention. They let you make monthly payments for it. He is feeling much better, all his medications have helped and the pricing was very reasonable.

The vet techs are great, but the scheduling system is frustrating. Every time I book an appointment online, I get a call to reschedule. Today I booked for 5:00 due to work and was called again to move it. I offered 4:30, but was told they were closing at 4:00, with no apology or attempt to work with me. Another thing to note, freezing temperatures don’t start till Sunday morning. While I want everyone to have time to get home safely, they should have been willing to work with me. If online booking isn’t accurate, it shouldn’t be offered.

The wellness plan was great for my dog! I had awesome experiences at the Tanglewood (San Felipe) Banfield location before, but they unfortunately closed down. This specific location is pretty terrible. The front desk/vet tech staff is always friendly and I can tell they want to be helpful. However, they always seem overbooked/understaffed and a little disorganized. It's always difficult to get someone on the phone without being on hold for 10-20 minutes. My dachshund had critical spine/disc issues last month and I made the mistake of taking him here for an exam. They had me drop him off for 4 hours before they told me they'd need to refer me to Gulf Coast; when I called Gulf Coast about an appointment they informed me that my dog's issue is an emergency vet appointment per their protocol and advised me to take him there immediately. I felt that Banfield wasted precious time and handled this situation terribly. In addition, the vet himself NEVER came out to speak to me about my dog or his observations (I only talked to reception staff and a vet tech that day). The vet waited over 12 hours to call me about it the next day and ask me whether I "ever took my dog to Gulf Coast." I actually have never met or talked to a vet at this location prior to his phone call. This Banfield office also called me/spoke to me 3 other times following this appointment about medication and never asked me how my dog was doing or if he was doing ok. I will not be renewing my wellness plan with Banfield and do not recommend ever taking your pet here for anything beyond preventive care/vaccines.