Banfield Pet Hospital

They don't care about your pets, they just want your money. They won't even prescribe medication to an almost 13 year old dog for arthritis without hundreds of dollars in unnecessary testing despite the fact that I just paid over $300 for a bunch of unnecessary testing and full bloodwork that found nothing less than 5 months ago. They're perfectly fine with a senior dog being in pain.

The front desk staff have always been rude when I come in, Dr Walker was the only one who ever took the time to speak to me and explain anything to me. I scheduled an appointment days in advance and they called the day before to cancel with no options for a reschedule earlier in the day just a drop off when I requested a room visit. The last time I scheduled a visit I was not told it was a drop off, was surprised when I got there and they said it was a drop off and they’ll call me at some point when he’s ready. When I was called late it was late in the afternoon saying I needed to come pick up my dog by a certain time my whole day was wasted waiting around for the call. When I called to speak to the office manager about my issues with my visits the front staff again was very rude and short with me. I would not recommended coming to this location to anyone. I understand it’s a ‘busy location’ as they say they are but the front desk people could be allot nicer that I’ve been treated and how I’ve seen other people treated

Danni at the reception desk was very rude, not professional at all. In addition to not being able to find our pup’s shot records, mid conversation without an "excuse me one second" she answers a phone call and continues a conversation with another customer. We’ve been clients here for over 8 years but after our recent encounter with the office staff we will NOT be returning.

Took my kitten here and left in tears at how badly we were treated. I wish I could give negative stars. First the vet tech (Charlotte) was extremely rude and dismissive. She rolled her eyes at everything I said and asked "so what’s the concern" (my kitten was in a full splint…) as if she didn’t even bother to look at his chart. The vet came in and was dismissive and didn’t event want to change the splint or get x-rays. They said to get new x-rays of his paw with sedation (which is what the emergency vet suggested) it would cost $650 and they wouldn’t do it until the morning. When I asked them to replace his splint since his original splint got wet they were hesitant but agreed. They didn’t medicate my kitten at all and I could hear him screaming in the back as the vet techs laughed. When they brought him back to me they had given him a splint the size of his body that was taped to his fur (pictured) and came off not 2 minutes after they brought him back to me. On top of all of this the facility is filthy with hair all over the floor (pictured). Please do not come here it’s not worth it to receive subpar care and hear your baby crying in the back.

I appreciate the team members who go above and beyond their love and care for each animal at the hospital. However, I was shocked about how expensive the office visit and some other services I asked about for my dog were. I cannot continue to bring my dog here because it's quite expensive for my budget. Hl

Dr. Walker and her team were amazing. My kitty was showing symptoms of urinary issues. They quickly got him tested and on antibiotics. But who I really need to thank is Dr. Walker who gave me advice on how to give my cat meds as I’ve never in his 13 years have been able to give him any oral medications. Her advice worked! Thank you so much for just taking good care of him and giving me the guidance needed to make sure he’s on the road to recovery.

So disappointing... I made an appointment here for my 13 year old cat who's currently having mobility problems, and I'm afraid he's in pain. I took him to this clinic this morning and checked him in, at which point no one touched him. I was asked questions, but he wasn't examined. I delivered him as early as I was told I could, 7:45, which caused me to be tremendously late for work. From that point to the end of the day, I didn't receive any indication that there was a problem. This is, until my wife went to collect him around 5:00, was told that he was too aggressive to examine today, provided Gabapentin, charged $85, and told to bring him back tomorrow. She wasn't aware at the time of how inconvenient it was to take him there at the start. When I learned that he hadn't been examined, that he was returned to my wife with medication, told to return tomorrow, and charged for the visit, I knew it would be necessary for me to call to learn why I was being charged when he wasn't examined. Fortunately, a manager answered the phone. Unfortunately, she didn't have very much tact. I was told that the charge would be deducted from his visit tomorrow, so the almost $400 I was quoted this morning would be a bit less. When I explained that our schedules don't permit this, she said there are other Banfield Hospitals around and that although they didn't have a weekend appointment available (which was my request), another hospital may. However, if I went to another Banfield Hospital I would be forfeiting everything paid so far, and I would be required to begin this process again. I questioned her about a refund from her office if I did go to another Banfield, but was told that this wouldn't be possible. Today, it seems I paid for my poor cat to potentially have spent the day in his crate. If they couldn't examine him, then I have to question how well he was treated. I wasn't shown much empathy from those who should care most about the animals they "care" for each day, nor did I receive a response as to why neither my wife or I were called regarding his behavior being a concern. This entire experience is disheartening. This member of my immediate family deserved better treatment.