Pets & Hearts Animal Clinic

I’ve taken my pets here for years. And unfortunately they are under new administration, or they have recently entered into a new partnership with another vet, and it has since become a money grab operation. I’ll be on the hunt for a new vet. The prices are variable and unfortunately just can’t be trusted to give you an honest opinion anymore. They are literally trying to upsell your pet’s health. What a pity.

My daughter found a kitten who was about to die and took him to Pets & Hearts Animal Clinic. The doctor was super ready to help save the kitten and so knowledgeable. Here is how we found him and how he is today. Thanks you Dr. Diaz🥰

Fir more than 20 years this place is the best Vet office in South Florida. Excellent service and treat our pets ad special customer 😀 👌

I've been bringing my 2dogs to this location since prices where more reasonable that the other location. I recently brought my bigger dog and was charged 100 + 25 for tag and 2 weeks later brought my smaller one I was charged 169 + 35 no explanation, this visit was just for rabies vaccine, I showed them my previous charge 2 weeks prior for my bigger dog once I noticed the price gap and asked if there was a price difference between the sizes I was told the price is the same. I made them aware of my previous charge price and at first they looked puzzled and had a hard time trying to explain telling me that now they charge 18 for syringe disposal and 53 for visit.....but the full price is 98...contradicting, stuttering and adding numbers that didn't add up....I know when I am being taken advantage and this practice is way too common in Veterinary offices where they charge what they want. Be aware!!!!!!

I went recommended to this place for nurturing my little cat, the receptionist ,needs urgently some help, she couldn't answer the phone properly because she was also discharging other pets, the office is too small, they don't give you the follow up paper after the surgery and consequently I had to call again and again to know what to expect after the surgery. I didn't know if the cat constantly meowing was for pain due to the surgery After I left the place ,almost in a hurry because; again the receptionist was alone and stressed out, I felt bad leaving pets there, they never recommend me the vaccines. I don't recommend this place.

My experience was very negative. I left my dog for treatment with Vet Hiro and when I picked her up, she was much worse. She had been given fluids without proper investigation, lost half a kilo in a single day (a lot for such a small dog), and the vet said she had kidney stones and needed surgery. This became the third different diagnosis I had received in a short time. The worst experience in vets... The focus seemed to be on surgery and billing rather than finding the real cause. The only positive thing I can mention is the assistant Alejandro (one star for him), who was very dedicated and clearly loves animals.

The doctor is great and the prices are reasonable, which I really appreciate. However, the biggest issue I’ve had is with the wait time. I once booked an appointment for 8:30 AM, arrived at 8:34, and was told by the receptionist that I was next in line—yet I still had to wait over an hour to be seen. It’s frustrating to make an appointment and still be stuck waiting that long. It seems they operate more on a first come, first served basis rather than sticking to scheduled appointments, which defeats the purpose of booking a time slot. Also, the vets often appear to be multitasking with several patients or duties at once, so it can feel like you’re not getting their full attention. I’ve spent at least 30 minutes just sitting in the room waiting during most visits. Overall, the quality of care is good, but the scheduling and time management need serious improvement.