Gentle Care Veterinary Hospital

The staffs are so kind to help us relieve stress based on the situation of the bunny's liver torsion. We are so lucky to have Dr. Luehman and her team to take the surgery for our bunny. The price is reasonable compared with the price in another hospital. She is so professional, skilled, and kind. I can tell how she cares for bunny and loves bunny. She told us all detailed the information after the surgery, and updated the bunny's health condition promptly. She takes necessary precautions to ensure the bunny's health and recovery. I can see how safe and comfortable our bunny is under her care, and the surgery is very successful. We do thanks for Dr. Luehman's expertise and cares, so does her team. Really appreciate it.

A great thank you to Dr. Yun and the entire Staff here at Gentle Care Hospital Hayward; they saved our family dog's life! He had a large tumor on his spleen that burst and was bleeding internally (he probably would not have made it through the day). Surgery was immediately recommended and the result was successful. After just 4 days he's a different dog going about his regular daily activities. We hopefully will have many more years to love our buddy!

Great place super friendly full of great people and students. I took my 2yo doggo here and she fell in love with Jessica C. She was so kind and loving to my dog even going as far as to follow up on her care and treatment off the clock if you are lucky enough to be seen by Jessica just know you are getting the best of the best. Booking was simple and prices were reasonable. But most importantly they accepted my dogs insurance 12 out of 10 will Forsure be bringing my animals back

I unequivocally recommend Gentle Care Veterinary Hospital! I scheduled my 11-year old male Yorkie, Buster, for a dental appointment. He had gingivitis and required tooth extractions. I was scared throughout the process due to Buster's old age, but the entire staff comforted me and took care of Buster throughout the process and procedure. Thank you so much, Dr. Yoon, Jonamy, Jule, Kat, Julia, and Cynthia! The whole team is amazing, and I will continue to bring Buster for care. Thank you.

I will definitely give 10 stars if there is a 10 star option! 😀 I don't usually do reviews but Gentle Care has earned it. Before bringing my then 8 week old pup Levi home, I have researched in the area for a vet clinic and have chosen Gentle care for good reviews. Indeed the good reviews are all true. My pup got sick when he was 9 weeks old and brought him to emergency and then a follow up check up with Gentle Care, Dr Lim was so helpful and informative. He addressed and handled all my concerns regarding Levi and was so happy that our pup recovered fast and is very well and healthy now. The staffs are also very helpful and friendly. We got the Puppy Package for all of Levi's vaccines and satisfied with all the services. Gentle Care Veterinary Hospital is highly recommended! You'll have a peace of mind that your fur-babies are handled properly with a tender loving and gentle care! P.S. They have clean clinic rooms and lounging area too! photos are from Levi's first visit in May to present

I brought my senior cat to Gentle Care Veterinary Hospital because he was rapidly losing weight, struggling to eat. I understood diagnostics were important, and I agreed to bloodwork, radiographs, and full-mouth dental X-rays under anesthesia in hopes of finding the cause. What became very frustrating and upsetting to me was the lack of focus on helping stabilize my cat while he continued declining. Over roughly two weeks, my fragile senior cat lost about 1.4 lbs, which is a very significant amount of weight for a cat his age and size. During that time, I repeatedly expressed concern about his inability to eat and my desire to help him regain strength and stabilize first while continuing diagnostics in a balanced and reasonable way. Instead, I often felt the focus remained heavily on pursuing additional diagnostics without enough supportive treatment to help him feel better and eat. One thing that especially disappointed me was that the veterinarian who personally performed the radiographs and later called me to discuss my cat’s condition also asked me to continue updating the clinic over the next several days regarding his eating and decline. Because he is also the hospital owner, I genuinely believed there would be more continuity, urgency, and follow-through in helping manage my cat’s condition during such a fragile time. Unfortunately, despite multiple updates and requests for help as my cat continued losing weight and struggling to eat, I still felt there was very little supportive guidance focused on stabilizing him. The only supportive medications eventually offered were Cerenia and Mirataz, and even those felt like they were provided only after I pushed harder and repeatedly updated the clinic that my cat still was not eating. Communication afterward was also disappointing. I requested follow-up records, dental X-rays, and insurance clarification notes multiple times through email and in person, but responses were delayed or incomplete. I appreciate the staff members who were kind during visits, and I understand veterinary medicine can be difficult and complicated. However, as the mom of a beloved senior cat who was struggling to eat and losing weight so quickly, I left feeling emotionally unsupported during an incredibly difficult time. After seeking care elsewhere, I finally felt my concerns about stabilizing my cat’s eating, comfort, and quality of life were being taken more seriously. I only wish that level of supportive care and communication had happened sooner during such a critical time for a fragile senior cat.

I had one of the most traumatic experiences of my life at this vet clinic. After weeks of spending more money than I could afford on treatments and appointments, my cat was repeatedly misdiagnosed while his condition continued to decline. I made the heartbreaking decision to schedule euthanasia. The clinic confirmed the appointment, walked me through the process, and even had me select an urn for my cat's ashes. Because I believed this was truly the end, I had my 3-year-old child say goodbye to our family cat before the appointment. We arrived emotionally prepared to say our final goodbye, only to be told at the last minute that they would not go through with the procedure after all. What made this even more upsetting was the clear disconnect between the staff answering the phones and the actual veterinary team. I was repeatedly given misinformation and conflicting communication that added confusion and emotional distress during an already devastating time. Major decisions and expectations were set by staff members, only for the veterinarians to later contradict what we had been told. To be put through that level of emotional trauma after already dealing with ongoing misdiagnosis, expensive treatments, and watching my cat suffer was heartbreaking. The lack of communication, consistency, and compassion during such a sensitive moment was unacceptable. I understand that medical professionals may have differing opinions, but allowing a family to prepare for euthanasia -- including having a young child say goodbye and making memorial arrangements -- and then abruptly reversing course without proper communication caused unnecessary pain and confusion. I would strongly encourage anyone considering this clinic to ask detailed questions, seek second opinions, and advocate heavily for their pet's care.