Banfield Pet Hospital

WARNING PET LOVERS: we had an appointment for our sick male cat today. It’s always difficult for him to be in the car. For even a routine visit. Unfortunately, when we got there, we were informed by the front desk that our appointment had been canceled the day prior. The front desk attendant was more focused in trying to prove that we had received an email or phone call - In fact, we never received one - then trying to find a solution. It was like being stuck in an endless loop - repeatedly asking if she could come up with a solution-and the response being that we had received the email saying the appointment was canceled. She went as far to suggest that maybe the email had gone to our spam folder and we really should’ve checked that before coming. As an aside, we checked the spam folder and it wasn’t there. RECOMMENDATION: my wife called the Banfield location in Rockville and they’re able to squeeze us in immediately. The veterinarian and the nurse were incredibly professional and caring. It was such a positive experience. I highly recommend going to the Rockville location.

The staff at Banfield Pet Hospital in Gaithersburg are nice. The doctor and vet tech explained everything very well. Thank you.

I had a really disappointing experience at Benfield Gaithersburg. The manager was extremely rude and only seemed interested in selling their plans. They knew I had a first-time free exam coupon but didn’t mention it at checkout. When I called right after leaving, they said it was okay and told me to come back the next day so they could fix it. But when I went back, they completely denied it and said their system couldn’t be changed. It felt very dishonest and unprofessional. If I could, I’d give them zero stars. Definitely not going back.

Gunnar looked great after his wash and trim. We could see his eyes for the first time.

The front desk specialists are always very nice and helpful with answering my questions. It's always a pleasure to talk to them. They provide a friendly and professional service to us and our pets.

We've been coming here for years. The staff is always professional and friendly. Doctors are helpful and explain things each visit. We appreciate the great care we receive here.

I recently visited Banfield Pet Hospital to get advice on the best supplements and cat food for my healthy cat. Instead of giving me helpful recommendations, the nurse, vet and front desk woman were more interested in chatting with each other. When they finally spoke to me, they insisted I make an appointment with them, which would cost about $200, just to get advice on supplements and cat food—not even to purchase the actual products. I was simply trying to find the best options for my cat, who means the world to me, but it felt like their main concern was pushing for an expensive appointment rather than genuinely caring about my pet's well-being. Very disappointing experience.