VEG ER for Pets

Two weeks ago, we had a veterinary emergency with our pet Chip, our big boy. I asked in my neighborhood group where I could go and what they recommended, and many people pointed me to VEG Frisco. Our experience was truly amazing. From the moment we walked in at midnight with our baby feeling very ill, we were attended to immediately and always felt very comfortable and confident in the procedures they proposed. We were present and informed at all times. At the end of the diagnosis, they told us that Chip needed surgery, which was performed with complete professionalism. We were able to observe that it seemed like a modern concept that takes into account the care of pets and always includes their families, providing support. We were very satisfied and grateful to all the staff; they were extremely careful and professional.

Our sweet Stella had to go to VEG ER Frisco on June 6th around 4am. She had given birth to (6) pups at home, but the (7) pup had not been birth after (3) hours. During the process of her giving birth, I called their office to ask a few question (first timer here) and Dr. Koons was very informative through what to expect. After making the right call, the (7) baby could not make it into this world at home and we headed to see Dr. Koons in person. She had the room all ready for us when we arrived. When I say her and all other staff went above and beyond for us is an understatement. Dr. Koons is a genuine soul that puts care and detail into all she does. We knew Stella was at least pregnant with 10 pups. After the 10th was born at the ER (past Dr. Koons shift), she went back for an x-ray, surprise, we had two more!! Y’all!! Twelve puppies!! Thank you, Kaitlyn, Arianna, Abby, Beth, Dr. Koons and Dr. Nelson for the outstanding service and care of our family/pups. Everything was performed right in front of us and that was important not to be shut in a room while our Stella was behind closed doors in another room. Since birth, I have called back serval times when our regular vets office was closed. Outstanding service each time. My heart cannot express our gratitude enough!! Sincerely - Stella & Family paws up - high five 🐾♥️🙌👏

VEG Frisco has always been there for my dog 24/7. Every time we went in, no matter if it’s a dog attack wound, explosive diarrhea, or urinary issues, we were always seen right away. The doctors and nurses gave my Charlie so much love which eased his anxiety at the vet tremendously (PLUS I GOT TO BE THERE WITH HIM THROUGHOUT THE PROCESS). I love VEG Frisco and will definitely return if i ever need them again!

We came in because our cat Elvis had a urinary blockage and was in severe pain. Without knowing what to expect and fearing for his life, they completely exceeded any standard I could’ve had. They offered to let us spend the night with our pet, stay with him through every procedure, were helpful through every call and even allowed us to visit at any point during his stay. I never imagined this could even be possible anywhere. Not only were the staff incredibly professional, kind, and caring of our fur baby but they were also understanding and helpful when it came to finance. I am happy to say I would trust them with any of my animals and recommend them in any case without a doubt.

I am so grateful for Dr Volkman and her associates at Veg ER. Our 12 yr old dog "Bug" was having difficulty breathing and I can't say enough about how caring and intelligent the staff was. When we first arrived he could only walk a short distance so they made him comfortable right where he was so he could rest and proceeded to treat him there. I've never seen our dog so at ease with strangers, I really believe he sensed the genuine caring they surrounded him with. I was amazed. Their home care instructions were detailed and easy to understand. One of the girls there even decorated his folder for his paper work with his name and some art... a small detail but little things like that really mean a lot. I can tell you these people genuinely care about the animals they treat. I highly recommend and won't hesitate to return when and if the need ever arises again.

I had a great experience here! Nurse Anna and Dr. Volkman took excellent care of my dog. They were very attentive and made the whole process quick and smooth. I really appreciated how they patiently answered all of my questions and explained everything clearly, which made me feel much more at ease. You can tell they truly care about their patients and their owners. Highly recommend!

We’re not from the area, but we found ourselves rushing here early one morning due to a pet emergency, our baby Penny had pale gums and was vomiting blood. From the moment we arrived, we were met by one of the most friendly, attentive, and genuinely caring teams we’ve ever experienced. I truly mean it when I say that within about 15 minutes, they had already run tests, given us a preliminary diagnosis, and outlined a clear plan. We were able to stay by Penny’s side the entire time, and the team walked us through every step with patience and compassion. When we learned she needed a blood transfusion, they made sure we were comfortable right next to her throughout the process. Given how critical her condition was, the team closely monitored her, consistently checking her vitals while the doctor remained incredibly attentive to any changes. By the end of the day, Penny was up, walking, and even eating again. We are beyond grateful to this amazing team, they truly saved her life and gave us the greatest gift: walking out with our little girl by our side. A big thank you to Dr. Hayley & Shannon😊