Frisco Emergency Pet Care

Happily, we can say that Dr Lo Sasso and his team are FANTASTIC! With three additional Veterinarians and a large hospital staff (admission to discharge - yes, JUST like a ‘real’ hospital) this facility is equipped with everything needed to give your fur-baby the very best of care. Sadly, as the parents of the lovely Zelda, a Great Pyrenees-Australian Cattle Dog counter-surfing puppy we have used Frisco Emergency Pet Care three times in the last 10 months. From intake to discharge the staff and doctors were compassionate and caring (in addition to professional, skilled and efficient.) Each morning of our baby’s stay we received an update via phone from the doctor on shift, followed by a text from the vet tech with a photo of our girl saying, "Good morning Mom!". We received another text and photo in the late evening saying, "All tucked in for the night!" With everything from a state of the art surgical operating room, to an indoor turf area surrounded by a sidewalk for all of your baby’s bathroom needs this hospital lacks nothing. No one wants their furry loved ones to be in a hospital, but if need be, THIS is the one to use.

Thank you Dr. LoSasso, Dr. Miller, and everyone we met in the hospital for your care and compassion. Our little Stanley passed away, but I know that you did everything possible for our sweet boy. This is an incredibly painful time, but my husband and I will always remember your kindness. Thank you.

BEST PET CARE FACILITY I HAVE EVER BEEN TO!!! Frisco Emergency Pet Care took amazing care of my pup from start to finish. I had arrived with a suddenly blinded dog and an array of hardships happening in that week. The facility was both clean and welcoming. The front desk attendant was sweet, helpful, and quick. Nurse Shannon took her time with every step that would be taken in the process as well as providing estimates up front for all services. Dr. Miller was also incredibly wonderful. He took care of both my state of being that particular day and my dog with the up most of professionalism and empathy. Both Shannon and Dr. Miller gave me all authority and respect in the medical path we chose to take. They understood the circumstances at hand and supported me in the decisions I deemed best for my pup and family. I have never been to a facility better than this for my dog. Thank you again for everything you did in office to see us as an individual patient and not dollar signs! I would recommend Frisco Emergency Pet Care to everyone I know!! This place is a 100/10!

I first visited FEPC back in 2019 when my dog got really sick. She was in their care for almost a full week and literally saved her life. In the years since then, every visit (for my cat or dog) has showcased that their team cares for me and my pets. The staff there is caring, kind, supportive, and eager to help in anyway they can. They’re also very mindful of budget constraints and will work around what you’re able to feasibly afford. I refuse to take my pets anywhere else in case of an emergency. I truly love their team and cannot say enough wonderful things about them.

Here is the updated review with Frisco Emergency Pet Care included: ⸻ Review: I cannot say enough about the compassion and dedication shown by the entire team at Frisco Emergency Pet Care. Our Great Dane wasn’t just a pet—she was truly a member of our family—and when her health took a sudden turn, the staff here worked tirelessly to give her every possible chance. From the moment we walked in, they treated her with such gentleness and respect. They explained every step, every option, and never once made us feel rushed or alone in making difficult decisions. Even in the most stressful moments, they were calm, patient, and hopeful right alongside us. Although our sweet girl’s story ended in the most heartbreaking way, I take comfort knowing that she was surrounded by people who genuinely cared for her. The doctors and nurses fought for her with everything they had, and they supported us with kindness that I will never forget. They made space for our tears, our questions, and our goodbyes. Losing her has left a huge hole in our hearts, but I’m forever grateful to the team at Frisco Emergency Pet Care for the love, empathy, and extraordinary effort they put into her care. We were lucky to have them during the hardest moment of our lives. Thank you, from the bottom of our heart, for everything you did for our baby girl.

I cannot say enough good things about this facility. I came home to find my sweet boy had passed during a holiday and felt a little helpless with options. I brought him in and they immediately showed compassion and empathy for me. I wasn’t just another person in the building- they made sure that I was emotionally ready to leave and safe to drive. They had good urn options and gave me an imprint of his paw to take home that day. They also have staff assigned to you to help you through the time as well as support group meetings. It was such a hard day and they took a lot of weight off my shoulders

Unfortunately I had to put my sweet beagle to sleep. She was 16 and having seizures. My sweet girl was loyal and I am heartbroken I had to say goodbye. These pets become our family and they are there to love us unconditionally. These times are not easy however, I was shocked by the amount of care and sincerity from the staff. I felt so supported. The staff had so much consideration for the situation. I was just hospitalized 2 weeks ago and I was not treated anywhere close to how the Frisco ER Pet staff treated us. I felt so supported and informed throughout the process. I can't thank FEPC enough. They handled me and my pet with so care. Thank you for making a really bad day a little better. Your kindness is unmatched.