Banfield Pet Hospital

We had been taking our furbaby to this location for past 10 yrs and always had a good experience. Especially in the last few months of our baby all the staff at 3333 Presron rd location was extremely helpful and sensitive and supportive. Especially Dr. Yuu. He is very compassionate, and Knowledgeble. He truly understands these pet’s world. Our baby was always anxious going to a vet but with Dr. Yuyu he was very calm and happy. Not at all worried. Dr. Yuu always took time to answer all our questions and queries. In my furbaby’s last events Dr. You was helpful and kind and supportive. Dr. You is the best.

We brought our dog here for his yearly appointments, we have been for the past 2-3 years. Service was great until recently, they called in our dog at 10:30 am and told us to pick him up at 3 pm. We asked to talk to the vet when we went to pick him up, the vet took 30 mins to come out n talk to us. We waited another 30 mins for them to prescribe a anxiety med for our dog. They took way to long to do anything the vet seemed pretty inexperienced too, we didn't have the same vet as last time. By the time we came home, our dog was very hungry, cranky and parched, he drank a whole bowl full of water. We will be changing him to a different location.

I cannot say enough good things about Banfield Pet Hospital. Dr. Yu has gone above & beyond for my Ziggy boy. His compassion, patience and dedication gives me such comfort during some of the hardest moments. It's rare to find a veterinarian who truly cares and Dr. Yu is one of those rare gems. I also want to recognize Alana at the front desk. Her warmth, understanding and incredible attitude makes such a difference. She is a gift from God and always makes us feel welcome and supported. Not to mention my baby boy is obsessed with her 🙂 Thank you both for everything you do. You have my DEEPEST appreciation!!

Love this location! The staff is awesome and they all greet my dog by name when we walk in and genuinely seem happy to see her! Highly recommend Dr. Yu. He is knowledgeable, professional and shows genuine care for your pet and their health! He listens fully without judgement and explains needs and plan with patience and confidence. I’m so happy we chose this location when we moved to Frisco, my dog gets excited to go!

I’ve been bringing my pups here for years and I absolutely love the team. Alana is often at the front desk and she’s so sweet! I have no idea how she remembers our dogs and their different needs, but somehow she does and she always makes us feel so welcome. Dr. Yu is fantastic and I trust him with our dogs and he’s always done a wonderful job helping us make the right decisions on care. They used to have a vet that was terrible, but I was so glad when they got rid of him and the new vet (a woman but I don’t know her name) was just as kind as Dr. Yu has been and she was very good with the dogs the one time we’ve seen her. The whole team at this location really cares about our pets and I hope they stick with this team for as long as possible!

Sophie helped me with my dog when I went to this Banfield. Not only was she efficient, kind and wonderful to my baby-she also was knowledgeable and straightforward in a professional way. She helped me pick out diapers, discussed the Wellness insurance plans with me and went that extra mile. I have had rushed experiences at Banfield’s-even at this location- and seen many techs come and go, but she is an out of this world puppy nurse so y’all better find a way to hang on to this one! The doctors are great here, too!

I’ve been bringing my chiweenie Ellie to Banfield Frisco since I adopted her in 2017. We’ve seen several of the vets here over the years but I’ve really liked Dr. Yu as he is wonderful and very compassionate. He has done a few of her dental cleanings and sick visits and he takes the time to talk about his findings and offers the best treatment options. I also really love how the staff here take such good care of Ellie and are so excited to see her, especially Alana as she is very helpful and genuine. It gives me peace of mind knowing that my girl is in good hands.💕💕