Banfield Pet Hospital

Joy was amazing helping me get Hattie scheduled and her refills. She made everything super easy and asked several questions to make sure she had the correct information. I truly appreciate people like Joy and so do these crazy little potatoes 🥔

This is the worst experience I’ve ever had, bar none. I'm be a banfield hospital member since when I was in Los Angeles. I visited Arcadia banfield hospital a lot times They helped my pet really well. Also, when I moved to Minnesota they helped my pet was really good, too. Today early morning my pet was uncomfortable that I picked up the closest banfield hospital to visit (My original hospital is in NRH, they did great things before, too. Because the distance and situation that why you went to the closest one). But after visited I'll say Dr. Parker service is really really bad, she gave me a lot medicine but some medicine don't match up his symptom such as he experienced absolutely no vomiting or intestinal discomfort. Aside from the constant upselling of various medications, I was left waiting endlessly in the reception area. What’s worse, my dog's condition visibly deteriorated by the time we left. When I questioned the vet about his heavy panting, I was dismissed with 'it’s just the hot weather.' We had only been outside for a minute—how could he be overheated that fast? My pet looks much worse now than when we arrived this morning. So, I would absolutely never recommend bringing your pets here for treatment, let alone seeing them. They just keep prescribing different medications to make money off you, and never do the right job what they need to do.

We have had Banfield for about 3 years and I don't really have anything negative to say about them. Great company. Always friendly and helpful. Worth the value? Yes.

I am beyond upset with the experience I had at Banfield. I brought my dog in for a biopsy, and when I picked her up, I was shocked to find her with a swollen, bloodshot eye. When I asked what had happened, the doctor casually explained that she had been "uncooperative" and had hit her head multiple times on the ground—possibly causing the eye trauma. That explanation is not only disturbing, it’s unacceptable. As a pet parent, I entrusted Banfield with the health and safety of my dog, and I expected a level of care that would prevent this kind of injury. If she was showing signs of distress or was difficult to handle, more compassionate and appropriate restraint methods should have been used—or I should have been contacted. Allowing her to repeatedly harm herself is negligent. To make matters worse, I was told a refund would be issued for the biopsy, but I am still waiting. Now, conveniently, the manager is "unavailable," and I have received no follow-up or accountability. This entire experience has been heartbreaking and frustrating. Banfield needs to do better—for the pets they treat and the families who trust them. I will not be returning and cannot in good conscience recommend them to anyone who values their pet’s well-being.

Shiloh had been neutered and Dr Herd as well as a staff member called us immediately after surgery to let me know all went well. The facility is very clean, well kept! They are thorough on exams, keep us up to date by phone call or email on Comprehensive exams and vaccines. I find this location to be great, doctors and staff extremely gentle, loving with our 3 babies.

Every experience I had with Banfield hospital has been awesome. They truly care about their customers and furry patients! Not just for show. I will not go anywhere else!

I was initially happy after an inquiry over the phone that they can do bloodworks. xray and echo - so I booked online for an in room visit - then they called back, it has to be a drop off visit (which was first time for me as I am not comfortsble leaving my pet). So went to drop off at 9a, then intake said oh we do not do echo - and I was like I called about it but we were already so just proceed with the check up. Left maybe around 0930a. Called at 12p to ff up, said would call back. Dr called at around 130p to explain and it was kinda good news on subscribing for a plan to just pay $70s + $70s for exam fee instead of $600 upfront. Called again at 4p for ffup, not yet for pick up. Finally around 0530p, she was ready. Waited maybe 15mins til doctor talked in person, to explain stuff. Waited in line to pay, always getting cut off. It was really starting to be frustrating and annoying. i got a pricematch for a med ibstead of buying inline but still paid a little more but I was just like go ahead as I was just tired. Gave me a sifferent take home med but Dr left and forgot to explain what is it for so I will just call tom. I paid more than was told $280s. Left not until like 0640p and my kids were waiting in the car. The personnels were nice and patient but the customer needed a LOTTTTT of improvement - has to be more stream lined process. Anyways I am stuck with them for a year with the payment plan and they are like 2miles away. So it is what it is.