Fort Smith Animal Emergency

I am very appreciative of this clinic. They were very respectful of our pet as well as us. It was a very difficult night for us all but everyone was very compassionate. Journey was even given her favorite treat before we said goodbye.

Arrived with a nice receptionist that talked entirely too loud. She was friendly. Crew changes all the time. Some are very nice, some not so nice. My furbaby scratched her spay stitches open and her intestines were out. I had hoped they would get to her sooner. Not a lot going on when we arrived. However, they did an excellent job stitching her back up and keeping her for 36 hours to make sure all was well. Very pleased with the outcome. However, previously presented a different furbaby and was accused of allowing my dog to receive multiple wounds previously after the exam. Stating there were several "old" wounds present. Not the case. This dog had never been attacked or in a fight at all before this visit. The staff at that time was very hostile to me. All the wounds were superficial and none even needed any stitching. So, depends on the staff working when you go in.

My dog was shot this morning, drove from Sallisaw to bring her to this emergency clinic. Nope no answers of the phone, no one available. My baby girl was suffering from a leg wound and belly wound, all the time we spent trying to get her to be seen was absolutely exhausting. She was suffering, had to call the police to have the animal control euthanize her due to her suffering.

Our Great Pyrenees mix had an unknown accident yesterday. She couldn't walk, had minor abrasions on the right rear leg and was lethargic. We live half way between emergency clinics in Fort Smith and Shreveport. I called the Shreveport clinic and the person answering the phone would not give me any guidance so I called the First Smith clinic. He woman asvised me not to give Gretel Ibuprophin or Tylenol, and to keep her immobilized. So we drove to Fort Smith today. These ladies were so helpful. Vet was very professional and explained all our options.

I would highly recommend them to anyone! I was very impressed with the whole process. They showed professionalism while still making you feel like you were family. They took wonderful care of my baby and the affordable price was the icing!

I took my cat in at roughly 10pm because he was in so much pain. They were so nice and patient with a crybaby like me. They have compassion for us basket cases who love our fur babies and they helped ease my fears that it was very serious. He's a 15yr old cranky man with Arthritis in his hip but he's my cranky old man. We had a bit of a wait bc other animals came in with more serious issues. Their pets were critical and crashing and the staff seemed harried but we're still pleasant to us.

I just didn’t have a good experience with this place in any way. My dog was in bad condition on arrival. She was older, so this didn’t help her situation and unfortunately I lost her earlier this month. During euthanasia, the staff would not allow me to be present. I insisted, but they refused to allow me to be in the room. Of all the dogs I’ve ever had in my life, never have I been told I could not be there for them. This was very insensitive, but I couldn’t argue any longer while my dog was in so much pain. Today is now 23 days later. I finally decided to go and find out why I haven’t received my dogs ashes back. They handed me a form to sign for pickup and on it says they contacted me on the 5th. They did not call. They did not text. They had two numbers on file and neither were attempted to reach me. This time was a very hard time for me as you can understand. My dog was a retired service dog. She’d been around the country with me on many wounded warrior events and allowed me to live. In the time when she needed me most, this clinic forced me to fail her. I will never be able to give back to her at the end of her life what she gave to me to live mine and that was because of the insensitive nature, lack of discipline and accountability, and sheer absence of integrity this clinic and its staff hold. I post this as a warning for those who may experience a time when their pet is in need and you have a short time to make your decisions. While there are times when mistakes can happen and an experience is subjective. However, for 23 days this clinic could have done the right thing. It took me going to their door on my own, without any notice, to bring my girl back home. A simple act as much as making a phone call for a dog who has already passed and just needed to be picked up in a box. Is this the place you want to trust your animal’s care? I do not want this place to not have business or to close down. That’s far from what I’m asking. But please don’t Stella’s last moments be repeated and hopefully this clinic can exhibit some sensitivity and professional training to become better.