Mercy Pet Hospital

Our Golden Retriever, Riley, developed pyometra, and we originally went to Vista Vet Hospital in Elk Grove. Unfortunately, they didn't have any surgeons available. One of the staff members there reached out to Mercy Pet Hospital, and Lina arranged everything for us. She communicated directly with the doctor and kept us informed about the estimated costs. She truly went above and beyond to help us during a very stressful time. I would definitely recommend this hospital for any urgent veterinary needs. Additionally, I would like to thank Dr. Linett for being so accommodating. She was patient, knowledgeable, and incredibly compassionate throughout the entire process. She thoroughly explained what we should expect, answered all of our questions, and provided detailed discharge instructions. Lina also took the time to review Riley's medications and administration instructions with us, which we greatly appreciated. Overall, even though we live in Sacramento, we don't mind making the 30-minute drive for Riley's appointments because everyone we've interacted with has been welcoming, professional, friendly, and knowledgeable. Dr. Linett and staff, we truly appreciate all of your help and the exceptional care you provided for Riley. Thank you!

I brought my cat for an emergency visit that turned out to be urinary crystals, which is very serious in cats. Mercy kept him all day and said they would decide next steps for him after lab results came back. I checked in for weeks waiting for the lab results I paid hundreds of dollars for, nervous my cat’s condition could be getting worse. After Mercy delayed for weeks, they finally admitted they had never sent the labs for testing at all. Then they said they would only give me a refund for the labs (hundreds of dollars) if I came in person. I went out of my way to go back to their office, and they were even rude to me while processing the refund. I never got any apology, for any part of what I or my cat experienced. My cat was only fine because I sought out a second opinion. If I had waited for Mercy, his condition would have progressed and could have become life threatening. My experience with Mercy was very unprofessional start to finish, and I would never trust them to provide veterinary services in the future.

Michelle and Dr Lennon were professional, kind, patient, and knowledgeable! Not only did they take excellent care of our cats, they were thorough about explaining all financial options, including some supplement options. Our cats are in fabulous hands in their care!

My fur baby Lucy loved this place. The vet was understanding that shes protective of her owners so unfortunately we have to muzzle our pup but they treat her so well once she submits to them and her human is no longer in sit. They’re very informative and helpful. Prices are not bad for basic services. All in all this is our forever vet!! If Lucy (our dog) approves. So does her humans!! 🐕 woof woof 🐶

Friendly staff and good service. Price is kind of up there, but I suppose you get what you pay for, so I'm a happy customer. I would like to add that it is easy to get appointments also.

Got all my puppy vaccinations here and I am afraid to admit I am very pleased with this clinic, so far! Don't want to spoil it! I have 7 pets, whom all I am planning to bring here first if I'll need to. I am loving how friendly the front desk associates are, and the wait time hasn't been all that bad at all. All the doctors and their assistants were pleasant as well as much as very attentive and sweet to my babies. Sometimes they have hot coffee in the front! Every visit has been very smooth, and the prices so far affordable.

We have been bringing our cats and dogs to Mercy for a few years and have nothing but a good experience with them. The doctors and staff are really super folks. They were very kind and compassionate when our cats were ill and when they passed. The only drawback I would touch on is they seem to be pricey if your pet requires medication. So we get our script from them and get our prescriptions at chewy or Costco. That’s the only reason for the 4 stars.