Puget Park Veterinary Clinic

I cannot say enough good things about Puget Park Vet Clinic. They take such wonderful care of my two Pomeranians, Mochi and Izzy, every single time we visit. This most recent visit really stood out. Mochi needed to have a baby tooth removed (which, as a Pom owner, you know basically describes all of her teeth), and the team treated her with such gentle, thoughtful care. They made sure she was comfortable, kept me informed, and handled everything with real attention to detail. What impressed me even more was the follow-up. They checked in with me by message after the procedure and then took the time to call the next day to make sure Mochi was recovering well. That level of care and communication means everything as a pet owner. It is clear that they truly care about the animals they treat, not just medically, but emotionally as well. Mochi and Izzy are always in good hands here, and that peace of mind is priceless. Highly recommend.

We always have a great experience here, whether it’s a general check up to get vaccines up to date, or something requiring more immediate attention- we feel listened to and like the staff genuinely cares about our pets. Front desk is always welcoming and happy to see you, and the vets and techs are very knowledgeable.

This clinic is amazing. I felt heard, my spicy cat’s fear was calmed and soothed by their energy and willingness to spend time with her getting to know and trust them instead of rushing through. Their prices are very reasonable. The best thing was that they took a whole family approach to her — what’s going on at home, what other cats are there — what’s their relationship like — and gave ME options. I highly recommend them.

I am so impressed with and grateful for the outstanding care and service my cat and I received at Puget Park Veterinary Clinic! Extraordinarily thorough with price estimates and options being proactively and carefully communicated each step of the way - in advance - to promote optimal health care for my cat as able within my budget. Everyone was very kind and professional and Dr. Johnson is amazing. I’d been using an expensive vet for three years prior to this who specializes in cats; and I learned more about my cat’s health at my first visit at Puget Park than I learned in the three years prior via the specialist vet. Thank you, Dr. Johnson and Puget Park Veterinary Clinic!

I can’t say enough good things about Puget Park Veterinary Clinic. The staff there are SO kind, communicative, reliable, and they truly handle your pet with love and care. They are so easy to get a hold of and one of the things I appreciate is that they’re compassionate and listen to your concerns and include us in the decision making process. They take their time with you and never once have I felt pressured towards certain decisions or tests by them. Their clinic is clean and well maintained, and again, the staff is not only well knowledgeable, but they show genuine love for your animal and are always the most patient and gentle with them! If I could give more stars than 5 I would!

I’ve been taking my dog to Puget Park vet for years now and have always been satisfied with all the team members and care. With some recent frequent visits, they’ve been extremely attentive and validating and caring which means so much. I have a very nervous pup and they are always so kind and compassionate. Would recommend!

I had a disappointing experience with communication and customer service. When I brought my dog in for a surgical procedure, which is already an emotionally difficult situation, I mentioned an additional concern related to same issue, and was immediately told there would be an additional charge, without any attempt to first acknowledge the concern or explain options. The interaction felt transactional rather than centered on pet care, particularly after spending over $2,000 there within a matter of weeks. From a customer service perspective, there seemed to be a greater emphasis on policies and fees than on pet care. Following the procedure, I requested to work with a specific technician for a follow-up visit, based on a prior positive experience. One front-desk employee initially tried to accommodate the request, but another staff member intervened and shut him down abruptly in front of me. I later received a call confirming that the clinic "expects clients" to work with whichever technician is assigned. During that call, there was no effort to check in on my dog, the procedure, or how he was doing, which added to the overall impression of a transactional rather than care-focused experience. I understand that clinics have internal policies and scheduling constraints. However, in a setting that is fundamentally about caring for animals, how those policies are communicated and whether there is room for client preference, matters. I’m sure the clinic provides competent medical care, but the client experience and overall approach would benefit from being more centered on the pets themselves rather than primarily on policies and fees.