VCA All Pet Emergency Center

The name needs to be changed. This is not an Emergency Center for Evansville and the surrounding area. It runs on Urgent Care hours if that! Our beloved pet had an emergency and was dying. It was 8:10 pm on Saturday. Closed! We had to drive to Louisville for her to be euthanized. It was an agonizing care ride to her while she was bleeding to death. I would have paid ANYTHING for her to have not had to make that car ride and be in pain for that long. Metropolitan in Louisville was wonderful!

Took my cat Wisp here around 11pm after she licked a but of drain cleaner from the sink. Lady on the phone was super helpful and gave me the number for the pet poison hotline where I got a case number and instructions for what to do next. We didnt have to wait long before they took Wisp to the back and let my bf and I sit in a private exam room while we waited. She usually hates the vet but she was surprisingly well behaved with them and seemed pretty comfortable. She even peed in her crate on the way there and they cleaned both her and the crate which was so freaking nice. Everyone was so nice and I felt really comfortable there

Our beloved boy passed away on a Sunday, and we were referred to this location by the after-hours call service at our vet's office. Compassion and kindness were all we experienced from start to finish. Halle at the front desk exhibited true sympathy at our loss, and I felt I could trust her to take our sweet boy, who is now back home with us on the mantle. I see a lot of people complaining about pricing, but the pricing for cremation and an urn were comparable, even reasonable, to past experiences I've had with other pets. Based on our experience, I can unequivocally recommend.

Dr Flick and team were amazing, helping my Ellie get more comfortable after a splenectomy surgery. The pain was just unmanageable at home. I called first and got assurance that it was good to bring her in to have her checked out. I had full faith in this team. Ellie was like a different dog by morning due to their care. She came home happy, hungry and most of all pain managed. Thanks VSP team for all you do for all our fur kids. 🙏🏻❤️🥰

We recently had to bring our girl, Betsie, to the emergency clinic, and I can’t say enough good things about the care she received. The staff was kind, calm, and very patient with her (and she’s not always the easiest patient!). They called my name right away, explained everything clearly, and took such gentle care of her. They were informative, efficient, and got us in and out as quickly as they could while still giving her the attention she needed. I’m so grateful for their compassion and professionalism — they truly helped ease a stressful situation.

If I could give 0 stars, I would. Tell me how an EMERGENCY VET CENTER turned away my sisters cat and allowed it to die? She brought her cat in with limp back legs, a shaking head, it was lethargic, pale gums, etc.. How does your staff asses an animal in that manner and continue to reassure a concerned pet parent that their cat is fine and send them on their way just for that animal to die? You assessed the animal over the counter to avoid liability, excused the pale gums as dehydration, the legs as broke, the shaking head as something beyond your scope of practice - and then told my sister to take her to Princeton Animal Hospital in the morning for the 'broken leg'. Except now she's dead. Your staff clearly are lacking in basic compassion and understanding of the level of care for emergency animal situations. They kept insisting that the surgery behind the counter was more important and would take more time insinuating that my sisters cat wasn't even worth a basic level assessment for an obvious neurological issue so she could know the next steps of care and what to do for her animal. You guys are awful. Your 6-12 from 02/13/2026 should be spoken to on how to do their job because clearly they're complacent on that shift.

I took my dog Maggie in on Thanksgiving evening, after she jumped off the sofa and her back end just collapsed on the floor. We thought maybe her back legs had been asleep, but she then went outside with my other dog. When she came back in she just stood in front of me wobbling and I was afraid she might fall over and drooling terribly. She would not come when called she just stood in the same place as if she couldn’t move. I knew something was wrong with her so we took her to VCA. Dr. Katlyn Marshall decided to do blood work, since X-rays "only show bone issues" and she appeared to walk fine and it wouldn’t show muscle issues. While we waited for the blood results my dog laid in the floor and peed and never moved a muscle or attempted to get up. The Vet returned and told us that my dog had a critically low platelet count (of 5000) and needed to stay overnight for IV steroids because her level was so low that any injury could cause her to bleed to death. I did not really want to leave my dog (scared and alone), but agreed because I thought I was doing what was best for my dog. They messaged me prior to my pickup time wanting me to pay the balance of my bill before my pickup and I said I had a few questions for the Vet which were answered through text message stating they didn’t know why my dog had been peeing herself. I had called and left a message with my regular Vet about Maggie and they called me before we got home with Maggie on 11/28/25, and said to bring her in at 9:30am, they reran her blood work and her platelet count was 247000 which is normal and I was told by my vet NOT to give her the meds they sent me home with because it was not needed. My Vet said it was not clinically possible for her platelet count to rebound that quickly from the one IV treatment. I did call VCA because my bill was $1478.00 for incorrect blood work and unnecessary treatments (IV and meds) that I had to pay for. All they did was to argue that how do we know your Vet’s blood work was not wrong. I contacted them on 11/28 and said I expected them to check into this and get back with me and they did not. Yesterday my dog was back to normal running jumping and a happy dog and this clearly would not be possible it their diagnosis by VCA had been correct. Therefore, this should be all the proof needed to show they totally misdiagnosed and treated my dog and they appear to care more about the money than the pets they treat!!!!!