Jefferson Veterinary Center

After today's experience, animal care, and customer care, are no longer top priorities at Jefferson Veterinary Center. I had an existing appointment for my puppy but also brought my senior dog with me as she is having trouble with her paw. They insisted that I pay a separate walk-in emergency fee even though (1) I had an appointment and (2) the front desk confirmed that there was time in the vet's schedule to look at her paw and perform an examination. I would have paid for an exam and any reasonable treatment. Instead, the office treated me like I was looking for a free ride, which I found insulting. As it turns out, Dr. Sinclair cares more about protocol and billing practice over customer service. There was no emergency; Dr. Sinclair simply attempted to put my dog and me in a checked box. Shame on you, Kera. Do better. Be better. Folks---look elsewhere. Bottom lines and running businesses are important, this is understandable. But seek a vet practice that sees the animal, and the customer, before a spreadsheet.

I am so grateful for the kind wonderful staff.. I brought my baby Charlie in to be put down, I was told by another vet he had kidney failure, so I thought it was just his time. He had stopped eating and was not doing well, the vet there looked him over and said let's give him some blood work and see if we can figure out what is going on, come to find out Charlie did not have kidney failure, he had something going on, and she gave him some meds to help him eat , long story short he is thriving. I will be forever grateful for this kind staff. They seemed to really care, they will be getting ALL of my business from now on.

We just moved to Grosse Pointe Shores a couple weeks ago and took our dog after a recommendation from our neighbor. Very nice staff, they do good work too. My rescue dog needed pretty much everything and they had him back to me bath and all after 3-4 hours. Glad to have found a good vet.

This is a Clinic which offers very personalized Client Service!! Acupuncture, Laser Therapy, Dental Xray & Tooth Extractions. These are Specialized Veterinary Services over and above what you will find at most Clinics! I wouldn’t Trust my Pet Family Member with any other Veterinary Clinic!

Very caring and professional; helped my sick kitty so much!!

Used to be decent, but now they barely answer the phone and you may as well not even try as they don't take appointments. If your animal is sick...go elsewhere. They don't seem to have the capacity to handle clients anymore.🤷

My girl got knee surgery here. Dr. Alice and her staff took excellent care of Sandy AND they were the lowest priced. Great animal care for our best friends. 😍🐕🐶